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31 documents match
- Ask your landlord to return your deposit (Northern Ireland)For a tenant in Northern Ireland who has moved out and is still waiting for the deposit. A letter before claim to the landlord or letting agent: it gives the date the tenancy ended, the deposit and the scheme protecting it — TDS Northern Ireland or myDeposits Northern Ireland — and asks for the deposit back within 14 days, or a written list of any deduction with evidence, saying which deductions you dispute. Next comes the scheme’s free dispute service, then a small claim in the county court (up to £5,000). If the deposit was never protected, report it to the council.
- Appeal against a dismissal or a disciplinary decision (Northern Ireland)For an employee in Northern Ireland who has been dismissed, warned or demoted after a disciplinary process: a letter appealing within your employer's time limit, setting out your grounds and what you ask for, and requesting an appeal meeting before a manager not involved in the decision, with a companion. For a dismissal it is the appeal step of the statutory dismissal procedure Northern Ireland keeps, and asks for the reasons in writing. Hand it in and email it.
- Report disrepair, damp or mould and ask your landlord for repairs (Northern Ireland)For a private tenant in Northern Ireland whose home needs repairs — damp and mould, a broken boiler, leaks, faulty electrics. The letter reports each problem in writing with dated photos, reminds the landlord of the repairing duties the Private Tenancies (Northern Ireland) Order 2006 sets where the tenancy agreement is silent and of the fitness standard, asks to arrange an inspection within 14 days, and confirms you will keep paying the rent. If nothing happens, the council’s environmental health team can inspect, free.
- Formal complaint to your council (Northern Ireland)For a resident of Northern Ireland unhappy with a council service or decision — bins and recycling, street cleaning, environmental health, planning, building control, leisure centres, council car parks, or poor handling of an earlier request: a formal complaint under the council's complaints procedure, saying what happened, what you have done so far and what you want the council to do. Use the council's online form if it has one. If you are still unhappy after its final reply, the Northern Ireland Public Services Ombudsman looks at complaints free of charge.
- Ask the council to inspect a rented home in poor condition (Northern Ireland)For a private tenant in Northern Ireland whose landlord has not dealt with serious problems — damp and mould, no heating, dangerous electrics, vermin. The letter asks the district council’s environmental health team to inspect the home against the fitness standard and take action against the landlord, such as a notice requiring repairs. Many councils take inspection requests online or by phone, free; this letter sets out the problems, the history of your reports and the photos in one place, by post or email.
- Report an unprotected deposit or an unregistered landlord to the council (Northern Ireland)For a private tenant in Northern Ireland whose landlord has broken a rule the district council enforces: a deposit not protected within 28 days, the deposit information not given within 35 days, a deposit of more than one month’s rent, no landlord registration, no tenancy information notice, or no receipt for rent paid in cash. The letter reports it to the council’s environmental health team, which can give the landlord a fixed penalty or prosecute. In Northern Ireland this replaces a court claim for a multiple of the deposit.
- Complaint to the Housing Executive or a housing association about repairs (Northern Ireland)For a tenant of the Northern Ireland Housing Executive or a housing association whose repairs have not been done, or not done properly — damp and mould, leaks, heating. The letter makes a formal complaint, or asks for the final stage of the landlord’s complaints procedure, setting out the problems, when you reported them, the effect on your household and what you want done. Both take complaints online or by phone too, free. After the final stage, the Northern Ireland Public Services Ombudsman can look at it, normally within six months.
- Formal grievance letter to your employer (Northern Ireland)For a worker in Northern Ireland with a problem at work that talking has not solved — treatment by a manager or colleague, workload, pay, bullying, a change imposed without agreement: a formal written grievance under the Labour Relations Agency's Code of Practice, saying what happened and what you want, asking for a meeting without unreasonable delay and to bring a colleague or union representative. The LRA's Code and helpline are free. Hand it in and email it.
- Claim to DfI Roads for pothole damage (Northern Ireland)For a driver, motorcyclist or cyclist in Northern Ireland whose vehicle was damaged by a pothole or other road defect. The letter tells DfI Roads, the Department for Infrastructure’s roads service, when and where it happened, the damage and the cost, holds the Department liable for the road’s condition and asks for its inspection and repair records. nidirect explains the free claim route; this letter goes with your evidence. If the claim is refused, the next step is the county court.
- Challenge to a parking penalty charge notice (Northern Ireland)For the driver or keeper of a vehicle given a penalty charge notice (PCN) for parking in Northern Ireland — on the street by the Department for Infrastructure, or in a council car park — who thinks it is wrong and has not yet received a Notice to Owner. The letter gives the ticket’s details, the reasons it should be cancelled and the evidence, and asks for any reduced charge to be held open. The online challenge route printed on the ticket does the same job; this letter suits post or email. Not for private car park charges.
- Appeal against a refused flexible working request (Northern Ireland)For an employee in Northern Ireland whose flexible working application has been turned down: a written, dated notice of appeal setting out your grounds — a reason outside the business grounds the law allows, wrong facts, no real discussion — and any alternative you would accept. The appeal goes in within 14 days of the decision; the employer must then hold an appeal meeting within 14 days and decide within 14 days after it. Hand it in and email it.
- Letter to an employer about unpaid wages or holiday pay before an industrial tribunal claim (Northern Ireland)For a worker in Northern Ireland whose employer, or former employer, has not paid wages, final pay, overtime or holiday pay that is due: a letter setting out what is owed and how it is worked out, the total, the unlawful-deductions rule in Article 45 of the Employment Rights (Northern Ireland) Order 1996, and 14 days to pay, naming the next steps — early conciliation with the Labour Relations Agency, which is free, then an industrial tribunal claim within three months. Sent first class and by email.
- Claim to an employer for a statutory redundancy payment (Northern Ireland)For an employee in Northern Ireland made redundant after at least two years' continuous employment whose redundancy pay has not been paid: the written claim to the employer that the law asks for within six months, giving the dates, your figure if you have one, 14 days to pay and a request for the written calculation, then naming early conciliation with the Labour Relations Agency and the industrial tribunal. A week's pay counts up to £783 from April 2026. nidirect explains redundancy pay free. Sent by recorded delivery and by email.
- Complaint about health and social care (Northern Ireland)For a patient or service user in Northern Ireland, or someone complaining with their consent, unhappy with care from a GP practice, a dentist, a hospital or another health and social care service. A formal complaint to the trust or practice under the complaints procedure every HSC organisation has followed since 1 January 2026: it says what happened and what you want done, asks for an answer within the procedure's time limits and names the Northern Ireland Public Services Ombudsman as the next step. The Patient and Client Council helps free. Sent by email. Sold blank, as it holds health data.
- Complaint to your energy supplier about bills or meters (Northern Ireland)For a household customer in Northern Ireland with a problem with their electricity or gas supplier: a wrong or estimated bill, a catch-up bill for energy used more than 13 months ago, a meter fault or poor service. The letter is the formal complaint the supplier must deal with under its complaints procedure; if it is not resolved, the Consumer Council for Northern Ireland takes energy complaints free, and publishes its own free letter for a disputed bill. Send it by email or first class post, and keep the date.
- Representations against a parking Notice to Owner (Northern Ireland)For the registered keeper of a vehicle in Northern Ireland who has received a Notice to Owner for a parking penalty charge from the Department for Infrastructure or a council and wants it cancelled. The letter makes formal representations on a ground printed on the notice — for example that the contravention did not occur, or that the vehicle had been taken without consent — with the facts and the evidence. Send it within the time the notice gives; if it is rejected, the Northern Ireland Traffic Penalty Tribunal hears a free appeal.
- Claim to a dealer for a faulty used car (Northern Ireland)For a consumer in Northern Ireland who bought a used car from a dealer and found a fault. Under the Consumer Rights Act 2015 the car must be of satisfactory quality for its age, mileage and price, and as described. The letter describes the fault and asks for the remedy you choose: rejection and a refund within 30 days of delivery, a repair or replacement, or, after a failed repair, a refund or a price reduction. It gives 14 days, then a claim in the county court — a small claim up to £5,000. Not for a private sale.
- Appeal against a refused school place (Northern Ireland)For a parent in Northern Ireland whose child has been refused a place at a primary or post-primary school they applied for. An appeal against the Board of Governors' decision to the independent admissions appeal tribunal the Education Authority sets up: it names the decision and sets out why the school's published admissions criteria were not applied, or not applied correctly — the question the tribunal decides. Lodge it by the deadline in the Education Authority's letter, through EA Connect, on its paper form or as this letter, posted first class with the decision letter.
- Request for a mandatory reconsideration of a Department for Communities decision (Northern Ireland)For a claimant in Northern Ireland who disagrees with a Department for Communities decision on Universal Credit, Personal Independence Payment, Employment and Support Allowance, Carer's Allowance or another benefit. A written request to look again at the decision, within one month of it, or later with your reasons: it names the decision, says why it is wrong, lists new evidence, asks for the evidence used and for a mandatory reconsideration notice, the step before an appeal to The Appeals Service. The journal and the phone line are free alternatives. Posted first class. Sold blank.
- Request for an internal review of a freedom of information answer (UK)For anyone whose request under the Freedom of Information Act 2000 — to a public authority in England, Wales or Northern Ireland, or a UK-wide body — was refused in whole or part, answered incompletely or not answered within 20 working days: a request for an internal review, giving your reasons and asking for the outcome within 20 working days, the step before a complaint to the Information Commission (the ICO). Send it by email within 40 working days of the reply. A Scottish public authority’s answer is reviewed under the Freedom of Information (Scotland) Act 2002 instead: use the Scottish requirement for review.
- Chargeback request to your bank or card provider (UK)For a cardholder who paid by debit, credit or prepaid card and did not get what they paid for — goods never delivered, faulty or not as described, a trader gone bust, a promised refund not paid, or a wrong amount. The letter asks your card provider to raise a chargeback under the card scheme's rules. Chargeback is not a legal right and the scheme sets time limits, often 120 days, so send it quickly by email or secure message and by first class post.
- Claim compensation for a delayed or cancelled flight, or denied boarding (UK)For a passenger whose flight arrived three hours or more late, was cancelled at short notice, or who was denied boarding, on a flight covered by UK261 (Regulation (EC) No 261/2004 as it forms part of UK law): every flight from a UK airport, and flights to the UK on a UK airline or, from outside the EU, on an EU airline. The letter claims the fixed compensation in pounds — £220, £350 or £520 per passenger, by distance — from the airline that operated the flight, unless extraordinary circumstances caused the problem. Send it by email or the airline's claim form, and by first class post.
- Claim to your bank for a refund after a bank transfer scam (UK)For a personal customer tricked into sending money by bank transfer to a fraudster — a fake investment, a purchase that never existed, a caller pretending to be the bank or the police. Under the reimbursement rules for authorised push payment scams, your bank must normally refund payments made by Faster Payments or CHAPS since 7 October 2024, up to £85,000, if you claim within 13 months of the last payment. The letter makes the claim in writing and asks for a decision; if refused, the Financial Ombudsman Service is free.
- Complaint to your phone or broadband provider (UK)For a customer with a problem with a mobile, landline or broadband provider, or a TV service in the same package: slow or broken service, wrong bills, a price rise or contract change you were not told about, or trouble when moving home. The letter is the formal complaint the provider must deal with; if it is not resolved within six weeks, or you get a deadlock letter, you can take it free to the provider's ADR scheme, the Communications Ombudsman or CISAS. Send it by email or first class post.
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