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Referral to the consumer mediator (France)For a consumer in France whose written complaint to a business went unanswered or unresolved. Two free routes exist: reporting on SignalConso, the DGCCRF's service, which does not settle your dispute, and the online referral form many mediators offer. The consumer mediator proposes a solution, free of charge (Article L. 612-1 of the French Consumer Code). This letter refers the case by post: it sets out the dispute, the prior complaint and your request. Send it within a year of that complaint (Article L. 612-2). In French.

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