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- Application to the energy conciliation body, Schlichtungsstelle Energie (Germany)An application for conciliation to the Schlichtungsstelle Energie e.V. in Berlin, for when your electricity or gas supplier, network operator or meter operator in Germany rejected your complaint or did not answer within four weeks (§§ 111a and 111b of the German Energy Industry Act, EnWG). The procedure is free for consumers and the company must take part. The letter sets out the dispute, your earlier complaint, the company's answer and what you want, and states that no court is involved. The body also offers its own free online and paper form; this letter is the informal alternative by post or e-mail. In German.
- Conciliation application to the federal Universal Conciliation Body, with a consumer-centre complaint (Germany)The Universalschlichtungsstelle des Bundes in Kehl, Germany's catch-all consumer conciliation body, offers its own free online form. This document is your written application for it: the facts, your claim and its value, your earlier attempt with the trader and the declarations needed, to upload, email or post. The procedure is free for consumers, covers claims from €10 to €50,000 where no sector body is competent, and needs the trader to take part. With a short complaint to the consumer centre (Verbraucherzentrale) of your German state. In German.
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