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- Package holiday claim after your return: price reduction and damages (Germany)The claim letter to the tour organiser after a defective package holiday, under the German Civil Code (BGB). You set out the defects and how you reported them on the spot, calculate the price reduction (§ 651m BGB), claim the cost of remedies you arranged yourself and other damage — where the holiday was seriously impaired, compensation for wasted holiday time too (§ 651n BGB) — and set a payment deadline. Claims expire two years after the agreed end of the trip (§ 651j BGB); the old one-month deadline is gone. In German.
- Complaint to an electricity or gas supplier (Germany)A consumer complaint to your electricity or gas supplier in Germany — a wrong bill, excessive instalments, a meter reading not taken over, a missing bonus or a termination left unconfirmed. The letter gives customer number, meter number and supply address, describes the problem, asks for a remedy and points to the four-week statutory deadline for an answer (§ 111a of the German Energy Industry Act, EnWG). If it fails, it is the precondition for a free application to the energy conciliation body, the Schlichtungsstelle Energie (§ 111b EnWG). Not for water or district heating. In German.
- Air passenger compensation claim for a delayed, cancelled or overbooked flight (Germany)A claim letter to the airline under EU Regulation (EC) No 261/2004, written for Germany: €250, €400 or €600 compensation per passenger when you reached your destination three hours or more late, your flight was cancelled at short notice, or you were denied boarding. It sets out the flight, the amount by distance, a refusal of vouchers, your out-of-pocket costs and a payment deadline, and names the German conciliation bodies that come next. For passengers on the same booking too. In German.
- Notice of defect and demand for repair or replacement with a deadline (Germany)A complaint to the seller about faulty goods bought in Germany: you report the defect, choose repair or replacement (§§ 437 and 439 of the German Civil Code, BGB) and set a deadline. It follows the sales law in force since 2022 — a defect that appears within a year of delivery is presumed to have been there from the start (§ 477 BGB), the seller must act within a reasonable time of being told (§ 475(5) BGB) and pays the costs — and, for purchases from 31 July 2026, the extra twelve months of limitation after a repair (§ 475e(5) BGB). In German.
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