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6 documents match
- Complaint about a package holiday (Poland)A complaint about a trip organised by a Polish travel agency, under the Package Travel Act: the contract number, the trip and dates, the price, the travellers, the failures to perform as agreed — hotel, meals, transport, programme — when and to whom they were reported on the spot, and a demand for a price reduction and for damages or compensation for a spoiled holiday (art. 50). It lists the evidence and the account for payment.
- Claim for compensation for a delayed or cancelled flight (EU 261)A passenger's claim to an airline, in Polish, for compensation under Regulation (EC) No 261/2004: the flight number and date, the route, the booking reference, the scheduled and actual arrival times, the disruption to underline — a delay of 3 hours or more, a cancellation, or denied boarding — the 250, 400 or 600 euro due, expenses and the account. It reminds the airline that only extraordinary circumstances, which it must prove, release it.
- Complaint about goods that do not conform to the contract (Poland)A consumer complaint under the Polish rules on goods not conforming to the contract, which replaced the Civil Code warranty between shops and consumers on 1 January 2023: the item, when it was bought and for how much, the proof of purchase, what is wrong and when it showed, and a demand for repair or replacement. It reminds the seller that it is liable for 2 years from delivery and that no answer within 14 days means the complaint is accepted.
- Complaint to an electricity or gas supplier (Poland)A household customer's complaint to a Polish electricity or gas supplier — about an inflated bill, an estimated reading, the wrong tariff or an interruption: the customer, contract and meter numbers, the invoice and billing period, the meter reading, what is wrong, the demand and the account for an overpayment. It reminds the supplier that a complaint not dealt with in 14 days is upheld, and that one filed after a disconnection notice holds off the disconnection until it is decided.
- Complaint about an unauthorised payment transaction (Poland)A complaint to a Polish bank or other payment provider when money has left an account or card through transactions the customer did not make: the account or card, the disputed transactions with dates and amounts, when they were discovered and the card blocked, the police report, and a demand for a refund by the end of the next business day (art. 46 of the Payment Services Act). It reminds the bank that it must prove authorisation.
- Complaint about a telecoms service (Poland)A complaint about a phone, internet or TV service under Poland's Electronic Communications Law, which replaced the Telecommunications Law in November 2024: the contract and service, the period complained of, what went wrong — an outage, poor quality, a wrong invoice — the refund or compensation claimed and how the answer should come. It reminds the provider that it has 30 days, and that no answer in that time means the complaint is accepted.
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