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Complaint to the patients' rights office of a Greek hospitalThe complaint a patient files when they consider their rights were breached in a hospital of Greece's national health system (ESY): what happened, when and in which department, which right was affected and what is asked for. It goes to the hospital's Office for the Protection of the Rights of Health Service Users, which every ESY hospital must have (art. 60 of Law 4368/2016), not to the management. It can be filed in person, by registered letter, fax or e-mail, and its registration number is the first document of any later step.

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