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- Final payment demand before a payment-order claim (Austria)The last reminder before going to court, under Austrian law: with the sum owed, the due date, a deadline, the account and default interest — 4% a year (§ 1000 of the Austrian Civil Code, ABGB) or, between businesses, 9.2 points over the base rate plus a €40 flat fee (§§ 456, 458 of the Austrian Commercial Code, UGB). It announces the Mahnklage: for money claims up to €75,000 the court issues a conditional payment order (Zahlungsbefehl, § 244 ZPO), which becomes enforceable unless the debtor objects within four weeks. In German, to print, sign and send by registered post.
- Direct debit refund or standing order cancellation — instruction to the bank (Austria)Your instruction to your own bank in Austria about a direct debit or a standing order: have a SEPA direct debit refunded, dispute a debit taken without a valid mandate, stop an announced debit, bar a payee's future debits or delete a standing order (Dauerauftrag). An authorised SEPA direct debit is refunded within eight weeks with no reason needed (§§ 70, 71 of the Austrian Payment Services Act, ZaDiG 2018), an unauthorised one within 13 months (§ 65 ZaDiG 2018). With payee, mandate reference, amount and date. In German.
- Revoking a direct debit mandate (Einziehungsauftrag) with the payee (Austria)A letter to the payee in Austria — gym, insurer, club, online shop or collection agency — revoking your SEPA direct debit mandate, still often called an Einziehungsauftrag in Austria. It gives the mandate reference, the creditor ID and your IBAN, forbids further debits once it is received and says how payment continues: you transfer the money yourself, the contract has ended, or you pay from another account. Revoking the mandate ends neither the contract nor a debt. A debit taken anyway is unauthorised, and your bank refunds it under the Austrian Payment Services Act (§§ 65, 67 ZaDiG 2018). In German.
- Reply to a debt collection letter — disputing the claim or the collection costs (Austria)Your reply to a collection agency in Austria that demands money from you on a creditor's behalf: you dispute the claim in full or in part, or only the collection costs, give your reasons and ask for a breakdown of the principal, the interest and every cost item. Collection costs are owed only where they were necessary and proportionate to the claim (§ 1333 Abs 2 of the Austrian Civil Code, ABGB); the maximum rates set by ordinance for collection agencies are caps, not an entitlement. An undisputed amount is paid expressly towards the principal. In German.
- Closing a current account, with or without switching banks (Austria)A letter to your bank in Austria closing your current account (Girokonto), whether you are leaving altogether or moving to a new bank through the account-switching service. It gives the IBAN, the account holder and date of birth, the closing date and the account for the remaining balance, ends the cards, overdraft and online banking linked to the account, and asks for written confirmation. Under the Austrian Payment Services Act (§ 51 ZaDiG 2018) you may terminate at any time, on at most one month's notice, and free of charge for an open-ended account. A choice covers switching under §§ 14 ff VZKG. In German.
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