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Written complaint to a bank (Cyprus)A customer's written complaint to a bank in Cyprus about an account, card, transfer, loan or other service: what happened, when, the sum involved and what you ask for, with a request for a reference number and a reasoned written answer. The written complaint to the bank is the first step: it is made within 6 months of learning of the problem, and if the answer does not satisfy you, you can take the matter to the Financial Ombudsman within 12 months of the complaint.

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