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- Disputing a payment: card, transfer or direct debit (France)For a bank customer in France who finds on a statement a card payment, transfer or direct debit they did not authorise or that was carried out wrongly, or an authorised direct debit they want refunded. The letter goes to your own bank, not the merchant: an unauthorised payment is refunded at once (Article L. 133-18 of the French Monetary and Financial Code), within 13 months of the debit; eight weeks for an authorised direct debit. In French, to send without delay, after blocking the card where needed, by registered post with proof of receipt or the bank's secure messaging.
- Written complaint to your bank (France)For a customer of a French bank who disputes charges, a transaction, a refusal or a service: the letter to the complaints department, in French under French law, describes the problem, says what you ask for and recalls the response times — acknowledgement within ten working days and an answer within two months, or fifteen working days for a payment service (article L. 133-45 of the French Monetary and Financial Code). It is the step required before the free bank mediator. Send it by registered post or through the bank's messaging.
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