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- Application to a bank ombudsman or conciliation body (Germany)An application for conciliation when your German bank or Sparkasse has not resolved your complaint — to the Ombudsman of the private banks, the conciliation body of the savings banks' association (DSGV) or a regional one, the BVR's complaints office for cooperative banks, or the conciliation body at the Deutsche Bundesbank. It names the bank, the contract, your complaint and its outcome, sets out the dispute and the sum claimed, and makes the usual declarations. With the private banks' Ombudsman the procedure is free for consumers, and the decision binds the bank up to €10,000. In German.
- Refund of an unauthorised payment or card chargeback — letter to your bank (Germany)Your letter to your own bank in Germany when your account or card was charged without your consent — after card fraud or phishing, say. You dispute the transactions and demand the refund, which the bank must make by the end of the next business day at the latest (§ 675u of the German Civil Code, BGB). Report without delay and at most 13 months after the debit (§ 676b BGB). If you paid by card yourself but received nothing, the letter instead asks for a chargeback under the card scheme's rules. With the blocking date and the police report. In German.
- Complaint to a bank or savings bank (Germany)A written complaint to your German bank or savings bank (Sparkasse) — about a faulty transfer, a card payment, charges, a blocked account, a loan or an investment. It sets out what happened and the remedy you want, and sets the time to answer: 15 business days for payment services, 35 in exceptional cases (§ 62 of the German Payment Services Supervision Act, ZAG). Complaining to the bank first is also the precondition for the banks' conciliation schemes — the private banks' Ombudsman, the Sparkassen body, the cooperative banks' BVR or the Bundesbank's conciliation body (§ 14 VSBG). In German.
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