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Complaint to a bank (Greece)A written complaint to a bank in Greece about an account, a card, a transfer, a direct debit or a loan: the product, what happened with dates and sums, what is asked for and where to send the answer. For payment services the bank answers within 15 business days, and in exceptional cases within 35 at the latest (Law 4537/2018). If it is not resolved, the next step is the Hellenic Financial Ombudsman, which examines the dispute free of charge if approached within one year of the complaint — which is why the complaint asks for a reference number.

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