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- Report disrepair, damp or mould and ask your landlord for repairs (England)For a private tenant in England whose home needs repairs — damp and mould, a broken boiler, leaks, faulty electrics. The letter reports each problem in writing, with dated photos, reminds the landlord of the duty to repair the structure, exterior and installations (section 11 of the Landlord and Tenant Act 1985) and to keep the home fit for human habitation (section 9A), asks to arrange an inspection within 14 days, and confirms you will keep paying the rent. If nothing happens, the council can inspect, and the letter of claim under the housing conditions protocol is the next step.
- Ask your landlord to return your deposit (England and Wales)For a tenant in England or a contract-holder in Wales who has moved out and is still waiting for the deposit. A letter before claim to the landlord or letting agent: it gives the date the tenancy ended, the deposit and the scheme protecting it, asks for the deposit back within 14 days or a written list of any deduction with evidence, and says which deductions you dispute. If you cannot agree, the next step is the scheme’s free dispute service, then the County Court. In England, if the deposit was never protected, use the letter before claim for an unprotected deposit instead.
- Complaint to the council about a rented home in poor condition (England)For a private tenant in England whose landlord has not dealt with serious problems — damp and mould, no heating, dangerous electrics, vermin. The letter asks the council’s private sector housing or environmental health team to inspect the home under the Housing Health and Safety Rating System (Part 1 of the Housing Act 2004) and take action against the landlord. Many councils have a free online form, which you can use instead; this letter sets out the problems, the history of your reports and the photos in one place, by post or email.
- Letter before claim for an unprotected tenancy deposit (England)For a tenant in England whose landlord did not protect the deposit in a government-authorised scheme, protected it late, or did not give the prescribed information within 30 days of receiving it. Under section 214 of the Housing Act 2004, the County Court must then order the landlord to pay between one and three times the deposit, as well as dealing with the deposit itself. The letter sets out the facts, asks for payment of the sum you propose within 14 days, and says you will otherwise make a claim in the County Court.
- Letter of claim for housing disrepair under the pre-action protocol (England)For a private tenant in England whose landlord has not carried out repairs after being told. It follows the Pre-Action Protocol for Housing Conditions Claims (England): it lists the defects and when they were reported, the effect on your health and belongings, asks for the documents the protocol names and proposes a single joint expert. The landlord should reply within 20 working days of receiving it, saying whether liability is accepted and what works will be done when. If repairs and compensation are not agreed, the next step is a claim in the County Court.
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