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30 documents match
- Complaint about a package holiday that was not as booked (Scotland)For a traveller in Scotland whose package holiday — flights and hotel, or other travel services sold together — was not as booked: a different or poor hotel, missing services, a changed itinerary. Under the Package Travel and Linked Travel Arrangements Regulations 2018, which apply across the UK, the organiser is responsible for every part of the package and owes a price reduction and compensation for what went wrong. The letter claims them and is a letter before action with 14 days to reply, then simple procedure in the sheriff court. Send it to the organiser by email and by first class post.
- Letter telling a bank or organisation that a power of attorney has been revoked (Scotland)For someone in Scotland who has revoked a general or one-off power of attorney: a letter to a bank, building society, utility, landlord or any organisation the attorney has dealt with, saying the power has been revoked, asking them to stop accepting the attorney’s instructions and to confirm it in writing. It encloses a copy of the signed revocation and goes by recorded delivery, or by hand. Not for a continuing or welfare power registered with the Office of the Public Guardian (Scotland), which is ended through the OPG.
- Letter before action to a company for an unpaid invoice (Scotland)For a business in Scotland owed money by a company or LLP that has not paid an invoice. Scotland has no pre-action protocol for debts, but the simple procedure claim form asks what you did to settle: this letter sets out the debt, claims statutory interest at 8% above the Bank of England reference rate and the fixed sum of £40, £70 or £100 under the Late Payment Act (or the interest your contract sets), gives 14 days to pay or dispute, and warns of an action in the sheriff court — simple procedure up to £5,000. Sent by recorded delivery.
- Landlord’s rent arrears letter with the pre-action information (Scotland)For a private landlord or letting agent in Scotland whose tenant has fallen behind with the rent. Before applying to the tribunal on the rent arrears ground, a landlord must meet the pre-action requirements: this letter gives the tenant clear information on the tenancy terms, the arrears period by period, the tenant’s rights in eviction proceedings and where to find free advice on money and debt, and invites them to agree a reasonable repayment plan by a set date. It never threatens to change the locks: only a tribunal order can end the tenancy. Send it by recorded delivery and keep a copy.
- Complaint about an order that never arrived (Scotland)For a consumer in Scotland whose order from an online or high-street trader has not arrived. Under section 28 of the Consumer Rights Act 2015 the trader must deliver within the agreed time or, if none was agreed, within 30 days, and the goods stay at its risk until you have them (section 29), so a parcel lost in transit is its problem. The letter gives a final 14 days to deliver, after which the contract ends and a full refund is due; it is also a letter before action, with simple procedure in the sheriff court as the next step. Send it by email and by first class post.
- Tenant’s notice to end a private residential tenancy (Scotland)For a tenant in Scotland with a private residential tenancy who wants to move out. You end it by a notice in writing, given freely, that states the day your tenancy ends: more than 28 days after your landlord receives it, unless the landlord agrees in writing to a different period. Today every joint tenant must sign. The notice can ask the landlord to agree an earlier date, asks for a check-out and gives your new address. Send it by recorded delivery or by hand, or by email if your landlord agreed to email in writing; a posted notice counts as received 48 hours after sending.
- Reply to a debt collector: prove the debt, or it has prescribed (Scotland)For someone in Scotland chased by a debt collector or debt buyer for a debt they do not recognise, dispute or believe is more than five years old. National Debtline and StepChange publish free sample letters for a prescribed debt. This one acknowledges nothing: it asks for proof — the agreement, a statement of account, the default notice and the assignation — or states that the debt has prescribed under section 6 of the Prescription and Limitation (Scotland) Act 1973, so that it no longer exists, and will not be paid. Send it by recorded delivery, and keep a copy.
- Final right to reject or price reduction after a failed repair (Scotland)For a consumer in Scotland whose faulty goods were repaired or replaced once and are still faulty, or whom the trader did not repair or replace within a reasonable time. The letter uses the final right to reject for a refund, or keeps the goods and asks for a price reduction (section 24 of the Consumer Rights Act 2015), and is a letter before action with 14 days to reply, then simple procedure in the sheriff court. Send it to the retailer by email and by first class post, with a copy of the earlier correspondence.
- Faulty goods: reject them for a refund, or ask for a repair or replacement (Scotland)For a consumer in Scotland whose goods from a business turn out faulty, not as described or unfit for their purpose. Within 30 days you can reject them for a full refund; after that, you ask for one repair or replacement first (Consumer Rights Act 2015, sections 9 to 23, which apply across the UK). The letter states the fault, makes your choice and is a letter before action: the trader has 14 days to reply before simple procedure in the sheriff court. Send it to the retailer, not the manufacturer, by email and by first class post.
- Letter before action to a business that will not refund or pay you (Scotland)For a consumer in Scotland whose complaint to a trader has got nowhere — a refund refused, a deposit kept, money owed for faulty goods or poor work. Scotland has no pre-action protocol, but the simple procedure claim form asks what you have done to settle: this letter sets out the claim and the amount, lists your documents, gives 14 days to reply, and says you will otherwise raise simple procedure in the sheriff court for a claim of up to £5,000. Send it by email and by first class post with a free certificate of posting, and keep a copy.
- Notice terminating a business contract (Scotland)For a business in Scotland ending a contract with a supplier, customer or other business, either on the notice the contract allows or because the other side has committed a material breach. The letter identifies the contract and the clause relied on, gives the end date, describes any breach, and records that payments due and surviving terms continue. Follow the contract's notices clause on address, method and timing, and keep proof of delivery. Ending a contract for a breach that is not material can itself be a breach, so take advice if unsure.
- Complaint about poor work by a builder, garage or other trader (Scotland)For a consumer in Scotland whose builder, decorator, garage, repairer or other service provider did the work badly or not as agreed. Under the Consumer Rights Act 2015, which applies across the UK, a trader must perform a service with reasonable care and skill; the letter asks for the work to be put right at the trader's cost or, where that is not possible, for a price reduction (sections 49, 55 and 56), and is a letter before action with 14 days to reply, then a claim in the sheriff court (simple procedure up to £5,000). Send it by email and by first class post, with photos.
- Landlord’s 48-hour notice of access to a rented home (Scotland)For a private landlord or letting agent in Scotland who needs to enter a tenant’s home to inspect it, carry out work to meet the repairing standard, arrange the gas safety check or an electrical inspection, or value it. The notice gives the date, time and purpose, says who will attend and invites the tenant to suggest another time. Under the tenancy’s statutory terms, a tenant gives access on at least 48 hours’ written notice, or at once in an emergency. Hand it over: a notice posted or emailed counts as received only 48 hours after it is sent.
- Letter before action for money a private person owes you (Scotland)For a private individual in Scotland owed money by another individual — an unrepaid loan, a share of a bill, money paid for something never handed over. The letter sets out the debt, gives 14 days to pay or reply and invites a proposal to settle, and says you will otherwise raise a court action in the sheriff court; claims of £5,000 or less go to the simple procedure, which expects the parties to try to settle first. Send it by recorded delivery, and keep a copy for the claim form.
- Note explaining your child's sickness absence from school (Great Britain)For a parent in England, Wales or Scotland whose child has been off school ill and whose school asks for a note. A short letter to the school giving the dates of the absence and the day you first told the school, and asking for it to be recorded as authorised absence for illness. It does not describe the illness. In England statutory guidance says schools should not routinely ask for medical evidence. Handed in or emailed. Sold blank, to complete by hand, as it holds health data DocMuse does not collect.
- Letter asking your bank to close your account (UK)For a customer who wants to close a current account with a bank or building society. Under regulation 51 of the Payment Services Regulations 2017 you can end a current account at any time, subject to a notice period of up to one month if your terms set one, and closing is free once the account has been open for six months. The letter asks the bank to close the account, cancel cards and payments, pay the remaining balance to another account and confirm the closure in writing. Most banks also close accounts free in the app, by phone or in a branch.
- Notice to cancel a gym membership or subscription (UK)For a member who wants to end a gym membership, a club or a paid subscription. The notice ends the contract on the basis you choose — its own notice terms, the end of the minimum term, or the 14-day cancellation right for a contract made online or by phone — and asks the provider to take no payment after the last one due. The subscription rules of the Digital Markets, Competition and Consumers Act 2024 are not yet in force. Send it by the channel the contract names, or by email and first class post.
- Letter resigning as a company director (UK)For a director of a private limited company in the UK who is stepping down. The letter resigns with effect from a stated date, asks the company to notify Companies House within 14 days on form TM01 and update its records, and states that resigning as a director does not by itself end any job or shareholding. Under the model articles a resignation takes effect as it states once the company receives it. A company must keep at least one director who is an individual, so a sole director arranges a replacement first.
- Letter to DVLA after selling a vehicle still registered to me (UK)For a former keeper in the UK who sold or passed on a vehicle but is still shown on DVLA's record and is getting reminders, a late licensing penalty or fines for it. If you still have the log book (V5C), tell DVLA first with GOV.UK's free online service, which updates the record at once. The letter is for what that cannot fix: it gives the date and time of the sale and the new keeper's details, says how DVLA was told, and asks DVLA to correct its record and stop action for the time after the sale. Sent first class to the address on DVLA's letter.
- Offer of reduced payments to a creditor when money is tight (UK)For a borrower or customer who cannot keep up with a loan, credit card, overdraft or bill after a change such as job loss, illness or a cut in income. The letter explains what has changed, offers a monthly payment you can afford and asks the creditor to accept it, freeze interest and charges, and confirm in writing. FCA rules require lenders to treat customers in financial difficulty with forbearance. Free debt advice is also available from MoneyHelper, StepChange and Citizens Advice anywhere in the UK, from National Debtline in Great Britain, and from Advice Direct Scotland and Advice NI. Send it by email and by first class post.
- Request for a copy of your credit agreement under the Consumer Credit Act (UK)For a borrower with a loan, credit card, store card or catalogue account regulated by the Consumer Credit Act 1974 who wants a copy of the agreement and a statement of the account. Under section 77 (fixed-sum credit such as a loan) or section 78 (running-account credit such as a credit card), the creditor must send them within 12 working days of a written request with a £1 fee; while it fails to, it cannot enforce the agreement. Send it with the fee, first class with a certificate of posting.
- Letter telling your employer you are off sick (UK)For an employee anywhere in the UK who is off work sick and wants to tell the employer in writing. The letter gives the day the absence began and when you expect to return, says you are self-certifying the first seven days and will send a fit note if the absence lasts longer, and asks for statutory or contractual sick pay, which since 6 April 2026 is payable from the first day. It describes no illness. Sent by email or handed in. Sold blank, to complete by hand, as it holds health data DocMuse does not collect.
- Notice cancelling an online, phone or doorstep purchase within 14 days (UK)For a consumer who bought goods or a service online, by phone or away from the trader's premises and has changed their mind. The notice cancels the contract within the 14-day cancellation period of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, with no reason needed, and asks for a refund within 14 days. The model cancellation form the trader must give you, or its own online form, does the same job free. Send it by email and by first class post with a free certificate of posting, and keep a copy.
- Letter telling a company you have cancelled a Direct Debit or standing order (UK)For a customer who has cancelled a Direct Debit or standing order with their bank — usually in online banking, free and at once — and needs to tell the company it paid. Cancelling the payment does not end a contract or a debt, so the letter states your position: the contract has ended, you will pay another way, or you dispute the charges. Under the Direct Debit Guarantee, your bank refunds at once any payment taken in error. Send it by email and by first class post.
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