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Notice cancelling an online, phone or doorstep purchase within 14 days (UK)
England, Northern Ireland, Scotland and Wales · in English · for consumers
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11 questions · about 5 min
Made for use in England, Northern Ireland, Scotland and Wales
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For a consumer who bought goods or a service online, by phone or away from the trader's premises and has changed their mind. The notice cancels the contract within the 14-day cancellation period of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, with no reason needed, and asks for a refund within 14 days. The model cancellation form the trader must give you, or its own online form, does the same job free. Send it by email and by first class post with a free certificate of posting, and keep a copy.
- Made for use in England, Northern Ireland, Scotland and Wales
- Last updated October 28, 2026
- Document in English
Where a UK document reproduces the words of legislation or of a government publication — UK, Scottish or Northern Irish — it contains public sector information licensed under the Open Government Licence v3.0.
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When to use this document
- You ordered something online in the UK and have changed your mind.
- A salesperson talked you into signing up at your door and you regret it.
- You signed up for a service over the phone and want to cancel within the cooling-off period.
- You want to cancel an online purchase without giving a reason and get your money back.
What you fill in
The details the document asks for.
- Sender
- Sender's address
- Town or city
- Sender's postcode
- Date
- Trader
- Trader's postal address
- Order number
- Date of the order
- Date the goods were received
- Goods or services withdrawn from
Common questions
- When does the 14-day period to cancel an online purchase start and end in the UK?
- For goods, it ends 14 days after the day you, or someone you name other than the carrier, receive them; for an order in several deliveries, after the last one. For a service, it ends 14 days after the day the contract was made. If the trader never told you about the right to cancel, the period is extended by up to 12 months (regulations 30 and 31). Your notice counts if you send it before the period ends.
- Is there a free cancellation form, and do I have to use it?
- The trader must give you the model cancellation form in Schedule 3 to the 2013 Regulations, and many have an online form or a cancel button. You need neither: any clear statement that you are cancelling is enough (regulation 32). This letter is one; it names the order and the refund you expect, and leaves you a dated copy as proof.
- What is refunded when I cancel, and which purchases cannot be cancelled?
- The trader must refund what you paid, including standard delivery, within 14 days; for goods it may wait until it gets them back or you show proof of return (regulation 34). You pay the direct cost of returning them if you were told so beforehand. If you asked for a service to start within the 14 days, you pay for what was provided before you cancelled (regulation 36). Made-to-order and perishable goods, and sealed hygiene items once unsealed, are among the exceptions (regulation 28).
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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