Notice of withdrawal from a distance or off-premises purchase (Spain)
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For a consumer in Spain who bought online, by phone or away from the shop (at home or on an excursion) and has changed their mind: the letter withdraws from the contract within 14 calendar days, without giving reasons (arts. 102 to 108 of the Spanish Consumer Protection Act, TRLGDCU), and asks for everything paid back within 14 days. The model withdrawal form in annex B of the TRLGDCU, which the seller must give you free, is enough on its own. This Spanish letter proves what was sent and when: send it by burofax with certified content, or attach it to an e-mail. In Spanish.
- Made for use in Spain
- Last updated October 20, 2026
Published byDocMuse
When to use this document
- You bought something online from a shop in Spain and no longer want it.
- A salesperson got you to sign a contract at home in Spain and you have second thoughts.
- The parcel arrived a few days ago and you want to send it back and get your money returned.
- You want to cancel an online or phone order in writing so that you have proof of it.
What you fill in
The details the document asks for.
- Customer
- Customer's address
- Sender's DNI or NIE (Spanish identity number)
- Trader
- Trader's postal address (from its website's legal notice)
- City
- Date
- Order number
- Date of the order
- Date the goods were received
- Goods or services withdrawn from
Common questions
- When do the 14 days for withdrawing from a distance purchase start in Spain?
- For goods, on the day you, or a third party you name other than the carrier, receive the product; if the order arrives in several deliveries, from the last one. For services, when the contract is concluded. If the sale was made during an unrequested visit to your home or an excursion organised by the company, the period is 30 calendar days. If the company did not tell you about the right, the period is extended by twelve months (art. 105 of the Spanish TRLGDCU). Sending the notice before the period ends is enough.
- Do I need a particular form to withdraw in Spain, or is an e-mail enough?
- No particular form is needed. You can use the model withdrawal form in annex B of the Spanish TRLGDCU, which the company must give you free, or any unequivocal statement (art. 106): an e-mail, the website's form or this letter. If the online shop offers a withdrawal button, you can use it too. The Spanish consumer associations OCU and FACUA and the European Consumer Centre in Spain publish free model letters. As you must prove that you withdrew in time, a burofax with certified content is the safest route; Correos accepts the PDF in its online burofax.
- Which purchases cannot be returned by withdrawing in Spain, and who pays for the return?
- Article 103 of the Spanish TRLGDCU excludes, among others, goods made to the consumer's specifications or clearly personalised, goods that can deteriorate quickly, and sealed goods that cannot be returned for health or hygiene reasons and were unsealed after delivery. Otherwise you pay only the direct cost of sending the goods back, unless the company agreed to pay it or did not tell you that you must (art. 108). A faulty product is a different matter: it has the three-year legal guarantee.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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