Notice of withdrawal from an online or distance purchase (Cyprus)
Published byDocMuse
This document is in Greek
The PDF you download is in Greek — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
A consumer's notice in Cyprus withdrawing from a purchase made online, by phone or away from the trader's premises, within 14 days and without giving a reason, under the Consumer Protection Law of 2021. It identifies the order, asks for every payment back, standard delivery included, within 14 days, gives an IBAN and announces the return of the goods. Since 19 June 2026 online shops must also offer a withdrawal button; this letter works alongside it and leaves a written record.
What you fill in
The details the document asks for.
- City
- Date
- Customer
- Customer's address
- Trader
- Trader's address
- Product
- Order number
- Date of the order
- Date the goods were received
- Amount paid
- Method of payment
- IBAN
- Phone
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- How many days does a consumer in Cyprus have to withdraw from an online purchase?
- Fourteen days, with no reason needed, under the Consumer Protection Law of 2021 (Law 112(I)/2021). For goods the period runs from delivery, for services from the conclusion of the contract. The same applies to purchases by phone and away from business premises. If the trader did not tell you about the right, the period is extended by up to twelve months. Exceptions include goods made to order and goods that perish quickly.
- What is the withdrawal button online shops in Cyprus must have since 2026?
- Since 19 June 2026, under Law 30(I)/2026 transposing Directive (EU) 2023/2673, a trader selling through a website or app must offer a clearly labelled withdrawal function and confirm receipt of the withdrawal without undue delay on a durable medium, such as an email. You can use it, but it is not the only way: any clear statement will do, and this letter works alongside it. Many people send both, to keep a written record.
- Who pays to send the goods back after withdrawing from a purchase in Cyprus?
- The consumer, unless the trader agreed to pay or did not tell you that the cost falls on you. The trader refunds everything, standard delivery included, within 14 days, but may wait until the goods arrive or you show proof of sending them. Send the notice by registered post, by email or through the withdrawal function, and keep a copy showing the date it was sent and the proof of posting the goods.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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