Telecoms complaint and contract termination (Cyprus)
Published byDocMuse
This document is in Greek
The PDF you download is in Greek — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
A Cypriot subscriber's letter complaining to a mobile, landline, broadband or pay-TV provider and ending the contract: after the initial commitment period, because the provider changed the terms, because of repeated poor service, or early, with a request for a breakdown of any charge. It asks for billing to stop, arranges the return of equipment and warns of a referral to the Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR).
What you fill in
The details the document asks for.
- City
- Date
- Customer
- Customer's address
- Provider
- Provider's address
- Service
- Service number
- Contract number
- Date of the contract
- What the complaint is about
- Complaint history
- Date of termination
- Ground: the commitment period is over, the terms were changed, poor service, or ending it early
- Equipment supplied by the provider (router, set-top box)
- Phone
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- When can a mobile or broadband contract in Cyprus be ended without a charge?
- Under Directive (EU) 2018/1972, transposed by Law 24(I)/2022, a consumer's initial commitment cannot exceed 24 months. After it ends, you can terminate at any time on no more than one month's notice. If the provider changes the terms on its own, you can end the contract free of charge within the period its notice gives. Within the commitment, early termination may carry a charge under the contract, which is why this document asks for a written breakdown.
- When can a subscriber in Cyprus go to OCECPR?
- Once the provider's complaints procedure has been used up without a satisfactory answer. The dispute can then be referred to the Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR), through its online complaint form, by email or by post. Attach the contract, the bills and the correspondence with the provider, and this letter with its proof of sending.
- Is the mobile number lost when a contract in Cyprus is ended?
- It can be. If you want to keep your number, do not end the contract first: ask the new provider to port it, and the contract with the old one ends when the number moves. This letter is for when you do not need the number, for services with no number such as broadband, or to put on record the complaint and the charges you dispute. Send it by registered post or by hand against a signature.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
Related documents
- Complaint to a package holiday organiser (Cyprus)
A traveller's written claim against the organiser of a package holiday bought in Cyprus when the services were not as agreed: the hotel, flights, transfers or excursions. It relies on Law 186(I)/2017, under which the organiser answers for every service in the package, records the failures and when they were reported on the spot, and asks for a price reduction, compensation and the traveller's own costs, before the Consumer Protection Service.
- Card transaction dispute and chargeback request (Cyprus)
A Cypriot cardholder's written request to the bank or card issuer disputing charges: a transaction the cardholder did not authorise, a purchase never delivered, a refund the merchant did not make, a double charge or a subscription already cancelled. It asks the issuer to recover the charge from the merchant's bank (a chargeback) and, for an unauthorised transaction, to refund by the next business day under Law 31(I)/2018, and warns of a referral to the Financial Ombudsman.
- Refund demand after a failed repair (Cyprus)
A Cypriot consumer's written demand when the repair or replacement of a faulty product was not done, failed or was refused: it asks for a price reduction, or ends the sale and asks for the whole price back, under Law 154(I)/2021. It sets out the history of the complaint, picks the ground the Law provides, states the amount and the account, and gives 14 days to pay before the Consumer Protection Service and the court.
- Complaint to the EAC or another electricity supplier (Cyprus)
A Cypriot consumer's written complaint to the Electricity Authority of Cyprus (EAC) or another electricity supplier about a disputed bill, a meter reading, a power cut or poor service. It is the first step the procedure of the Cyprus Energy Regulatory Authority (CERA) requires, and it also serves as the second complaint, made within seven days of the supplier's decision, before going to CERA. It asks for a written decision and for no disconnection over the disputed amount.
- Flight delay or cancellation compensation demand (Cyprus)
A passenger's written demand to an airline for the compensation of Regulation (EC) 261/2004, €250, €400 or €600 depending on distance, when a flight from Cyprus, or to Cyprus with a European airline, arrived three hours or more late, was cancelled without timely notice, or the passenger was denied boarding. It also claims meals, hotel or transport costs, asks for cash rather than vouchers, and warns of a complaint to the Department of Civil Aviation.
- Complaint to the Consumer Protection Service (Cyprus)
A consumer's written complaint to the Consumer Protection Service of the Ministry of Energy, Commerce and Industry about a business that breached their rights: a misleading practice, an unfair term, a refusal to refund or repair. It sets out in order the business, the purchase, the problem, what was done to resolve it and what is asked, and lists the attachments. It goes with the Service's complaint form, online or on paper.