Notice ending a mobile phone or internet contract (Germany)
Published byDocMuse
This document is in German
The PDF you download is in German — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
A notice ending a mobile, DSL, cable or fibre contract in Germany under the Telecommunications Act (TKG): ordinary notice at the earliest date, one month's notice once the minimum term has ended (§ 56 TKG), notice because you are moving (§ 60 TKG), because the internet is too slow and a deadline to fix it has passed, with the regulator's measurement record (§ 57(4) TKG), or after a one-sided change to the contract. With customer and contract numbers, phone number and a request to confirm the end date. In German.
What you fill in
The details the document asks for.
- Customer
- Customer's address
- Provider
- Telecoms provider's postal address
- City
- Date
- Client number
- Contract number
- Phone number or line ID
- Type of notice or ground for it
- Date of moving in or out
- New address (only when moving)
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- How much notice is needed to end a mobile or internet contract in Germany?
- The minimum term may be at most 24 months. After that the contract can only continue for an indefinite period, and you may end it at any time on one month's notice (§ 56(3) TKG). Before the minimum term ends, the notice period in your contract applies; choose ordinary notice at the earliest possible date. The provider must remind you of your right to terminate on a durable medium before any extension.
- Can I end a phone or internet contract early when moving house in Germany?
- Only if the provider cannot offer the agreed service at your new address. Then you may give one month's notice, effective at the earliest on the day you move out (§ 60(2) TKG). If it can serve you there, the contract continues on the same terms. Give your new address and moving date in the document; a registration certificate (Meldebestätigung) is useful proof.
- What can I do if my internet in Germany is persistently slower than agreed?
- If the speed deviates significantly, continuously or regularly from what the contract promises, you may reduce the fee or end the contract without a notice period (§ 57(4) TKG). Before terminating, however, you must give the provider a reasonable deadline to put it right; only once that has passed without result may you terminate (§ 314(2) BGB). The proof is the Federal Network Agency's broadband measurement (breitbandmessung.de): for a fixed line, a series of measurements on three different days; mobile has its own rules. Enclose the measurement record with your notice.
- Is an e-mail enough to end a telecoms contract in Germany, and how do I prove receipt?
- Yes. The provider may not require a stricter form than text form for your notice (§ 309 no. 13 BGB); e-mail is enough. If the contract was made online, the provider must offer a “Verträge hier kündigen” (cancel contracts here) button and confirm receipt at once (§ 312k BGB) — keep that confirmation. Otherwise send the document by e-mail and post and keep proof; the tracking record of a letterbox-delivered registered letter does not on its own prove receipt (Federal Labour Court, 2 AZR 68/24).
- What if the telecoms provider in Germany does not confirm the notice or keeps charging?
- First complain to the provider in writing and set a deadline. If that fails, you can apply for conciliation to the Federal Network Agency's telecoms conciliation body (Schlichtungsstelle Telekommunikation, § 68 TKG) — on its own application form, by e-mail or post, and only after a failed attempt to reach agreement with the provider. A SEPA direct debit can be reversed through your bank within eight weeks.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
Related documents
- Air passenger compensation claim for a delayed, cancelled or overbooked flight (Germany)
A claim letter to the airline under EU Regulation (EC) No 261/2004, written for Germany: €250, €400 or €600 compensation per passenger when you reached your destination three hours or more late, your flight was cancelled at short notice, or you were denied boarding. It sets out the flight, the amount by distance, a refusal of vouchers, your out-of-pocket costs and a payment deadline, and names the German conciliation bodies that come next. For passengers on the same booking too. In German.
- Package holiday claim after your return: price reduction and damages (Germany)
The claim letter to the tour organiser after a defective package holiday, under the German Civil Code (BGB). You set out the defects and how you reported them on the spot, calculate the price reduction (§ 651m BGB), claim the cost of remedies you arranged yourself and other damage — where the holiday was seriously impaired, compensation for wasted holiday time too (§ 651n BGB) — and set a payment deadline. Claims expire two years after the agreed end of the trip (§ 651j BGB); the old one-month deadline is gone. In German.
- Complaint to an electricity or gas supplier (Germany)
A consumer complaint to your electricity or gas supplier in Germany — a wrong bill, excessive instalments, a meter reading not taken over, a missing bonus or a termination left unconfirmed. The letter gives customer number, meter number and supply address, describes the problem, asks for a remedy and points to the four-week statutory deadline for an answer (§ 111a of the German Energy Industry Act, EnWG). If it fails, it is the precondition for a free application to the energy conciliation body, the Schlichtungsstelle Energie (§ 111b EnWG). Not for water or district heating. In German.
- Application to the energy conciliation body, Schlichtungsstelle Energie (Germany)
An application for conciliation to the Schlichtungsstelle Energie e.V. in Berlin, for when your electricity or gas supplier, network operator or meter operator in Germany rejected your complaint or did not answer within four weeks (§§ 111a and 111b of the German Energy Industry Act, EnWG). The procedure is free for consumers and the company must take part. The letter sets out the dispute, your earlier complaint, the company's answer and what you want, and states that no court is involved. The body also offers its own free online and paper form; this letter is the informal alternative by post or e-mail. In German.
- Notice of defects on a package holiday, given on the spot (Germany)
The written notice of defects you hand to the tour rep or the tour organiser while still on holiday, under the German Civil Code (BGB). It lists the defects with dates, demands a remedy by a deadline and says you will otherwise arrange one yourself and claim the cost (§ 651k BGB). Without timely notice you lose the price reduction and damages to the extent a remedy was possible (§ 651o BGB). With a space for the rep to confirm receipt. The claim after you return is a separate document. In German.
- Cancelling an insurance policy — home contents, liability, legal expenses and others (Germany)
A letter cancelling your home-contents, personal liability, legal expenses, buildings, accident or pet liability insurance in Germany: with ordinary notice at the end of the insurance period, within one month of a premium increase (§ 40 of the German Insurance Contract Act, VVG), after a claim, or, for contracts of more than three years, at the end of the third year (§ 11 VVG) — each time, failing that, for the earliest possible date. It revokes the direct-debit mandate and asks for confirmation of the end date. Motor insurance has a document of its own. In German.