Complaint and termination of a phone or internet contract (Greece)

Published byDocMuse

An out-of-court notice (εξώδικη δήλωση) in which a consumer in Greece sets out a complaint about a mobile, landline, internet or TV service and ends the contract. It relies on the rules of Law 4727/2020: an initial commitment of at most 24 months, termination after it with at most a month's notice, and termination free of charge when the provider changes the terms unilaterally. A court bailiff serves it, so the date from which the termination runs cannot be disputed. For money disputes the next step is Greece's consumer authority, not the telecoms regulator EETT.

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Common questions

How long can a mobile or internet contract in Greece tie a consumer in?

The initial commitment may not exceed 24 months (Law 4727/2020, art. 213). Once it is over, the consumer may end the contract at any time, with no more than a month's notice and no charge beyond the fees for the service until it ends.

When can a Greek phone contract be ended without an early-termination fee?

Once the initial commitment is over, and when the provider gives notice of a unilateral change to the terms that the consumer does not accept — unless the change is solely to the consumer's benefit, purely administrative with no negative effect, or required by law. In the second case the contract is ended within the time stated in the notice. Before the commitment ends and without such a reason, the fee set in the contract may be due.

Why is the Greek telecoms termination served by a court bailiff?

Because the termination takes effect when it reaches the provider, and the bailiff's report of service proves its content and date beyond dispute — which an email or a call to the helpline does not. Charges for time after the end date are then easy to fend off. To keep your number, ask the new provider for number porting first, and only then end the contract.

Which authority handles disputed phone charges in Greece?

The telecoms regulator EETT does not decide individual money disputes; it sends them to the Independent Authority for Market Control and Consumer Protection, which mediates on the consumer's report. The consumer turns to either body only after going to the provider first, so the served notice is the first document in the file.