Request to cancel a phone, internet or TV contract (Spain)
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For the holder of a mobile, landline, broadband or TV line in Spain who wants to cancel and not be charged any more. The letter tells the operator to end the services two working days after receiving it, asks for the reference number, the closing bill and instructions for returning the equipment, and that nothing be charged afterwards. Send it by burofax with certified content, which proves the date from which the operator may no longer bill; you can also use any channel the operator offers. In Spanish.
- Made for use in Spain
- Last updated October 20, 2026
Published byDocMuse
When to use this document
- You want to cancel your mobile or internet contract in Spain.
- You call to cancel but the operator keeps transferring you and never processes it.
- You are moving house or leaving the country and no longer need the line.
- You want a written cancellation request so that the charges stop.
What you fill in
The details the document asks for.
- Customer
- Customer's address
- Sender's DNI or NIE (Spanish identity number)
- Phone, internet or TV operator
- Telecoms provider's postal address
- City
- Date
- Client number
- Services and lines to cancel
Common questions
- How much notice do I have to give to cancel with my operator in Spain?
- The Spanish telecoms users' charter lets you end the contract at any time by telling the operator at least two working days in advance, and from then on the operator cannot bill you for those services. The operator must give you a reference number for the cancellation as proof. If your contract sets a longer notice period, the general rule still lets you give two working days' notice.
- Do I have to pay the lock-in penalty if I cancel early in Spain?
- If you signed a lock-in commitment in exchange for a discount or a handset, the operator may charge the penalty agreed in the contract. It may not charge it if you are leaving because it changed the terms, such as raising the price: it must then tell you at least a month in advance and you can end the contract without penalty. If you are leaving because the operator failed to perform, complain first with this catalogue's complaint letter and, if there is no agreement, to the Telecoms User Office.
- Are there free models in Spain for cancelling with an operator, and what if they keep charging me?
- The Spanish associations OCU and FACUA publish free model cancellation letters, and the operator must let you cancel by the same means you signed up, including by phone or on its website, with a reference number. If you switch company and keep your number, the new one handles the porting and you do not need this letter. If you are still charged after the cancellation date, complain to the operator with this catalogue's complaint letter and, if it does not answer within a month, to the Telecoms User Office.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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