Ending a mobile or internet contract (Austria)
Published byDocMuse
This document is in German
The PDF you download is in German — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
A letter ending your mobile, landline or internet contract with a provider in Austria: with ordinary notice for the earliest date, at the end of the minimum term, or extraordinarily after a change to the terms or charges that is not solely to your benefit — then with no remaining charges for the minimum term (§ 135 of Austria's Telecommunications Act, TKG 2021). After the minimum term, at most one month's notice applies. With customer, contract and phone numbers, revocation of the direct debit and a request for written confirmation of the end date. In German.
What you fill in
The details the document asks for.
- Customer
- Customer's address
- Provider
- Telecoms provider's postal address
- City
- Date
- Client number
- Contract number
- Phone number or line ID
- How the contract is ended
- Notes
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- What notice applies to ending a mobile or internet contract in Austria?
- A minimum term may last at most 24 months, and every provider must also offer a contract of at most twelve months (§ 135 TKG 2021). During that term you give notice for its end, unless the contract is changed to your disadvantage. After it, you can end the contract at any time on at most one month's notice. Count the notice from the day the letter reaches the provider.
- Can a mobile or internet contract in Austria be ended when the provider raises prices?
- Yes, if the change is not solely to your benefit. You can then end the contract extraordinarily and free of charge until the change takes effect, with no remaining charges for the minimum term; prepaid charges are refunded pro rata (§ 135 TKG 2021 with the 2023 notification regulation, MitV 2023). A rise under an index clause already agreed in the contract does not, as a rule, give this right. Choose the extraordinary notice in the document and send it so that it reaches the provider before the change takes effect.
- How can a customer in Austria prove that a notice reached the phone or internet provider?
- A notice takes effect only once it is received, and in a dispute the sender must prove receipt; posting an ordinary letter does not prove it (OGH 2 Ob 108/07g). Send the signed letter by registered post and keep the posting slip, or hand it in at a shop against a confirmation on a copy. If the provider offers notice in its customer portal, save the confirmation.
- Are there free model letters for cancelling a mobile or internet contract?
- Yes. Austria's Chamber of Labour (Arbeiterkammer) and the consumer association VKI publish free model letters for many consumer matters on their websites, and you can just as well use one of those. This document is filled in online, carries the details and legal basis that apply to this case in Austria, and is delivered as a finished PDF.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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