Application for conciliation at the RTR – mobile, internet, phone (Austria)
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This document is in German
The PDF you download is in German — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
The RTR, Austria's telecoms regulator, offers its own free online form for its conciliation body. This document is your written application — to send by post or email, or as ready text to paste into that form: the provider, customer and phone numbers, the facts, your objection to the provider and its answer, what you ask for and the amount disputed, with your consent to its being passed on. For disputes over bills, contracts, notices or faults in service. Once a bill objection is lodged with the RTR, the disputed amount is not due until the procedure ends (§ 145 TKG 2021). In German.
What you fill in
The details the document asks for.
- Applicant
- Applicant's address
- Consumer conciliation body
- Conciliation body's address
- City
- Date
- Provider
- Client number
- Telecoms provider's postal address
- Phone number or line ID
- Contract number
- Invoice number
- Phone
- Description of the problem
- Date of the complaint
- The company's answer to your complaint
- Requested outcome
- Amount disputed (in euro)
- Attachments
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- Is this document needed when Austria's RTR has its own online form?
- Not necessarily. The RTR's conciliation body offers a free online form on its website, and the procedure itself is free. This document sets your case out in advance — the provider, the numbers, the facts, your objection and the answer, what you ask for and the amount disputed. You can paste its sections into the form and upload the enclosures, or send the signed application to the address the RTR gives on its website.
- When does the RTR's conciliation body in Austria take on a case?
- When you first tried to settle the dispute with the provider in writing and the application arrives within a year of that; otherwise the body may refuse it (Austria's Alternative Dispute Resolution Act, AStG). It handles disputes with mobile, landline, internet and postal providers. The procedure is free and ends with a proposed solution; the way to court remains open.
- Does a disputed bill have to be paid during conciliation at the RTR in Austria?
- Not the disputed amount: once the objection to a bill is formally lodged with the RTR, it is not due until the procedure ends (§ 145 TKG 2021). Keep paying the undisputed part, so that the provider has no reason for reminders or blocking the line. Enclose the bill, your objection and the provider's answer, so that the RTR can place the case quickly.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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