Complaint to a phone or broadband provider (Ireland)

When to use this document

• ·Your broadband in Ireland keeps dropping out and the provider has not fixed it.
• ·Your mobile bill has charges on it that you never agreed to.
• ·You moved house and the provider still has not connected your new line.
• ·You want to make a formal complaint to your phone or broadband company.

What you fill in

The details the document asks for.

• ·Sender
• ·Sender's address
• ·Town and county (e.g. Ennis, Co. Clare; or Dublin 8)
• ·Sender's Eircode
• ·Date
• ·Provider
• ·Telecoms provider's postal address
• ·Account number
• ·Phone number or line ID
• ·What the complaint is about
• ·Requested outcome
• ·Date of the complaint
• ·Complaint reference number the company gave you (blank if none)

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