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Complaint about a package holiday (Ireland)
Ireland · in English · for consumers
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For a traveller whose package holiday — transport and accommodation, or other travel services, sold together — was not as booked. The letter tells the organiser that it is responsible for every service in the package under the European Union (Package Travel and Linked Travel Arrangements) Regulations 2019 (S.I. No. 80 of 2019, as amended), and claims a price reduction and compensation, with a total and 14 days to reply. The Competition and Consumer Protection Commission (CCPC) explains package holiday rights free of charge. Send it by registered post (An Post) or, where accepted, by email, and keep proof of sending.
- Made for use in Ireland
- Last updated November 3, 2026
- Document in English
Published byDocMuse
When to use this document
- The hotel on your package holiday from Ireland was nothing like what was booked.
- The tour operator moved you to a worse resort and will not compensate you.
- You reported the problems on the trip and nothing was fixed before you came home.
- You want to claim money back from the travel company for a holiday that went wrong.
What you fill in
The details the document asks for.
- Sender
- Sender's address
- Town and county (e.g. Ennis, Co. Clare; or Dublin 8)
- Sender's Eircode
- Date
- Tour organiser (travel agency)
- Tour organiser's postal address
- Booking reference
- Trip (country, resort, hotel)
- Travelling from
- Travelling until
- Price
- What the complaint is about
- When and to whom you reported the problems during the holiday
- Costs and damage claimed (items and amounts, or “none”)
- Total owed, gross (in euros, the figure only)
Common questions
- Who is responsible in Ireland when part of a package holiday goes wrong?
- The organiser — the business that put the package together and sold it — is responsible for every service in it, even when a hotel or airline it booked was at fault. It owes a price reduction for the time things were wrong and compensation for the damage, including lost enjoyment of the holiday. Where the problem was the unforeseeable or unavoidable doing of someone unconnected with the package, or unavoidable and extraordinary circumstances, the compensation falls away but the price reduction does not; where it was your own doing, neither is owed.
- Do I have to report problems during a package holiday sold in Ireland?
- Yes: tell the organiser, or its local representative, without undue delay while you are away, so that it can put things right, and keep a record of when and how you told it. A late report can reduce what you get where an earlier one would have let the organiser fix the problem. Keep photos, receipts and messages, since they are the evidence for your claim.
- How long do I have to claim after a package holiday in Ireland?
- A claim must be brought within the time the law allows, which the Directive requires to be at least two years, so write to the organiser soon after you are home. If the organiser does not settle, the Competition and Consumer Protection Commission (CCPC) takes complaints (ccpc.ie), and the European Consumer Centre Ireland helps when the organiser is in another EU country. If the organiser has gone out of business, the Irish Aviation Authority runs the scheme that protects customers of tour operators and travel agents established in Ireland (iaa.ie).
How you can sign this document
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