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Complaint about a package holiday (Moldova)
Moldova · in Romanian · for consumers
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For a traveller in Moldova whose package holiday was not as agreed. The letter asks the organiser for a price reduction and compensation under articles 1603 to 1608 of the Civil Code, with a total and 14 days to reply. Claims about a package are time-barred 2 years after the day the trip was to end under the contract (art. 1604 of the Civil Code). The State Inspectorate for the Supervision of Non-Food Products and Consumer Protection (ISSPNPC) takes consumers' petitions. Send it through Poșta Moldovei by registered letter with acknowledgement of receipt, or by email where accepted, and keep proof of sending.
- Made for use in Moldova
- Last updated November 4, 2026
Published byDocMuse
When to use this document
- I bought a package holiday from an agency in Moldova and the hotel was not the one promised.
- The airport transfer never came and I paid for the taxi to the hotel myself.
- I told the guide on the very first day, but nobody sorted out the problems with the room.
- We are back from holiday and want part of our money back from the agency.
What you fill in
The details the document asks for.
- City
- Date
- Sender
- Sender's address
- Tour organiser (travel agency)
- Tour organiser's postal address
- Booking reference
- Trip (country, resort, hotel)
- Travelling from
- Travelling until
- Price
- What the complaint is about
- When and to whom you reported the problems during the holiday
- Costs and damage claimed (items and amounts, or “none”)
- Amount claimed
- Attachments
Common questions
- Who is responsible in Moldova when part of a package holiday was not as agreed?
- The organiser, which must see that every service in the package is performed without defects; a service not performed, or performed unreasonably late, is a defect too. It owes you a price reduction for the period of the defect, unless the defect is your doing, and compensation, unless it proves that the defect is your doing, is due to a third party unconnected with the package and was unforeseeable or unavoidable, or was caused by unavoidable and extraordinary circumstances. For a holiday ruined or badly affected, you can also claim for the loss of enjoyment.
- Do I have to report problems during a holiday bought in Moldova?
- Yes: tell the organiser without undue delay while you are there, and keep a record of when and how you did. If, through your fault, the organiser could not put the defect right, you lose the price reduction and compensation (art. 1609 of the Civil Code). If it does not remedy the defect within the reasonable time you gave it, you may put it right yourself and claim the necessary costs (art. 1605(2) of the Civil Code). Keep photos, receipts and messages.
- How long do I have to claim for a package holiday in Moldova?
- Claims about a package are time-barred 2 years after the day the trip was to end under the contract (art. 1604 of the Civil Code). If the organiser does not pay, you can go to court, at the competent district court (judecătorie), or petition the State Inspectorate for the Supervision of Non-Food Products and Consumer Protection (ISSPNPC). In case the organiser becomes insolvent, organisers registered in Moldova must provide guarantees for the refund of payments and, where the package includes transport, for the travellers' return (art. 1612 of the Civil Code).
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