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Complaint about a non-conforming product (Moldova)
Moldova · in Romanian · for consumers
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The complaint in which a consumer in Moldova asks the seller to repair or replace a non-conforming product free of charge, under Law no. 105/2003 on consumer protection: the product, the date and price of purchase, what is wrong and the remedy chosen. The remedy is due within 14 calendar days of telling the seller and handing over the product; after that the consumer may ask for a price reduction or a refund. It is handed in at the shop for registration or sent by registered post with acknowledgement of receipt.
- Made for use in Moldova
- Last updated November 4, 2026
Published byDocMuse
When to use this document
- The television I bought in a shop in Moldova broke down while it is still under guarantee.
- The shop tells me to deal with the manufacturer, but I want the seller to repair it.
- I left the product for repair a long time ago and still have not got it back.
- I want to ask in writing for a faulty product to be replaced and keep a dated copy.
What you fill in
The details the document asks for.
- City
- Date
- Customer
- Customer's address
- Trader
- Trader's address
- Product
- Date of purchase
- Price
- Invoice number
- Date discovered
- How the goods do not conform to the contract
- Remedy asked for (repair or replacement)
- Phone
- Attachments
Common questions
- How long does a seller in Moldova have to repair or replace a faulty product?
- A reasonable time of at most 14 calendar days from the day you told the seller about the fault and handed over the product, or the period agreed with you. If the seller does not do it, you may ask for a price reduction or for rescission of the contract and your money back. Rescission is not available for a minor non-conformity, one that does not substantially affect the use of the product.
- What can a buyer in Moldova do if the shop ignores a complaint about a defect?
- The trader examines the complaint within 14 calendar days and must give any refusal in writing; silence after that period counts as a tacit refusal. Free of charge, you can also send the complaint to the trader through the 'Consumer protection' module of edemocratie.gov.md, without an electronic signature, and from there petition the consumer protection inspectorate, which needs one. A money claim can also go to court.
- Can a product without any defect be exchanged in Moldova?
- Yes: within 14 days of purchase you can ask for a non-food product of proper quality to be exchanged for a similar one, if it is unused, keeps its qualities and you can prove the purchase, for example with the receipt. Goods on the list of items that cannot be exchanged, such as underwear, cosmetics and jewellery, are excluded. This complaint is for products that do not conform, not for exchanges.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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