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Complaint about faulty goods (Malta)

Malta · in English · for consumers

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For a consumer in Malta whose goods from a shop or online seller turn out faulty or not as agreed. Under Part X of the Consumer Affairs Act (Cap. 378) the seller answers for a lack of conformity that appears within two years of delivery, and you tell it within two months of noticing. The letter describes the fault, asks for a free repair or replacement and gives the seller 14 days to answer before you turn to the MCCAA or the Consumer Claims Tribunal. Send it by registered letter and keep the post office receipt.

  • Last updated November 3, 2026
  • Document in English
Malta
Consumer
English
Complaint & Appeal
Print & sign
2 pages

Published byDocMuse

When to use this document

  • You bought something in Malta and it stopped working after a few weeks.
  • The shop in Malta says the fault is not covered and sends you to the manufacturer.
  • Your parcel arrived in Malta damaged and the online seller will not replace it.
  • You want to ask the seller in Malta in writing to repair or replace faulty goods.

What you fill in

The details the document asks for.

  • Sender
  • Sender's address
  • City
  • Sender's postcode
  • Date
  • Trader
  • Trader's postal address
  • Order number
  • Description of the item
  • Price
  • Date of purchase
  • Date the goods were received
  • Defect
  • Date you noticed the fault
  • Repair or replacement

Common questions

How long is a seller in Malta responsible for faulty goods?
The seller answers for a lack of conformity that becomes apparent within two years of delivery (article 78 of the Consumer Affairs Act). You must tell the seller on a durable medium — a letter or an email — within two months of noticing it (article 79). If the fault appears within the first year, it is presumed to have been there at delivery unless the seller proves otherwise (article 80); after that, you may have to show it.
Can a shop in Malta send me to the manufacturer or offer only a credit note?
Your rights under the Consumer Affairs Act are against the seller you paid, whatever the manufacturer's guarantee says; a commercial guarantee comes on top of them and cannot take them away. You do not have to accept a credit note for faulty goods: the remedies are repair or replacement first, then a price reduction or ending the contract with a refund.
Who can help me in Malta if the seller ignores my complaint about faulty goods?
The MCCAA's Office for Consumer Affairs takes complaints free of charge through its online complaint form, or at Mizzi House, National Road, Blata l-Bajda HMR 9010, and can mediate with the seller. If that fails, the Consumer Claims Tribunal hears a consumer's claims against a trader of up to €10,000. If the seller is in another EU country, the European Consumer Centre Malta helps free.

How you can sign this document

  • Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
  • Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked

DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.

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