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Complaint about a water or electricity bill (Malta)
Malta · in English · for consumers
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For a household in Malta that disputes a water or electricity bill from ARMS Ltd: an estimated reading, a wrong tariff, a charge already paid or a service not supplied. The letter sets out the bill, what is wrong and what you ask for — a corrected bill and a refund or credit — and asks for a written answer. Complain to ARMS first; if it does not resolve the complaint, the Regulator for Energy and Water Services (REWS) takes complaints free. Send it by email and keep a copy.
- Made for use in Malta
- Last updated November 3, 2026
- Document in English
Published byDocMuse
When to use this document
- Your ARMS bill in Malta is far higher than usual and based on an estimate.
- ARMS in Malta billed you for a period you had already paid.
- Your water and electricity bill in Malta uses the wrong tariff for your household.
- You want to dispute an ARMS water or electricity bill in Malta in writing.
What you fill in
The details the document asks for.
- Sender
- Sender's address
- City
- Sender's postcode
- Date
- Provider
- Provider's address
- Account number
- Invoice number
- Invoice period
- Invoice amount
- What is wrong with the bill
- What the complaint is about
- Meter reading
- Date of the reading
Common questions
- Who do I complain to in Malta about a water or electricity bill?
- ARMS Ltd issues the water and electricity bills, so complain to it first, in writing, and keep a copy. If it does not resolve the complaint, the Regulator for Energy and Water Services (REWS) takes complaints from customers who have used the supplier's own procedure, by its online form, by email or by post, free of charge. A claim for money back can go before the Consumer Claims Tribunal.
- Why can the number of residents make my bill in Malta higher?
- The residential tariff depends on the number of persons declared as residing at the address, so a bill can be charged at a dearer rate when too few are declared. A tenant whose landlord holds the account can ask the landlord to declare the residents and recover the extra charges, under article 17 of the Private Residential Leases Act (Cap. 604) — with the letter to a landlord about the electricity and water tariff.
- What should I send with a complaint about a utility bill in Malta?
- A copy of the bill, a dated photo of the meter showing the reading, and any earlier bills or receipts that show a payment in dispute. Give your account number in every message. Ask for a written answer and keep a copy of everything you send, since the regulator and the tribunal will want to see the complaint and the reply.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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