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Complaint to an electricity, gas, water or heating supplier (Moldova)
Moldova · in Romanian · for consumers
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The complaint in which a household consumer in Moldova challenges, with the supplier, a bill, a meter reading, an interruption or the quality of an electricity, gas, water and sewerage or heating service: the place of supply, the customer number, the bill and reading in dispute and what is asked for. It is the first step before a petition to ANRE, the energy regulator, which examines it within 30 days. It is handed in for registration or sent by registered post with acknowledgement of receipt.
- Made for use in Moldova
- Last updated November 3, 2026
Published byDocMuse
When to use this document
- My electricity bill in Moldova is much higher than what I normally use.
- The gas supplier billed a meter reading that does not match the real one.
- The hot water has been cut off for days and nobody tells us when it will be back.
- I want to write to the supplier before complaining to ANRE, so that I can prove it.
What you fill in
The details the document asks for.
- City
- Date
- Customer
- Customer's address
- Supplier (electricity, gas, water or heating)
- Supplier's address
- Service complained about
- Address of the property
- Client number
- Invoice number
- Invoice period
- Meter number
- Meter reading
- Date of the reading
- What the complaint is about
- Requested outcome
- Attachments
Common questions
- Where does a consumer in Moldova turn if an energy, gas or water supplier does not resolve a complaint?
- To ANRE, the National Agency for Energy Regulation, which regulates electricity, natural gas, heating and water and sewerage services. ANRE examines a petition within 30 days of registration, which may be extended by up to 30 working days. Its decision binds the supplier and can be challenged in the administrative court. ANRE's free line is 0 800 10 008; you may also go straight to court.
- Does the supplier have to be contacted before petitioning ANRE?
- Yes, that is the order ANRE describes: the consumer writes to the supplier or the system operator, and if there is no answer or the answer is not acceptable, petitions ANRE, attaching a copy of the complaint. If the problem lies with the network, the electricity supplier passes the complaint to the system operator within 5 working days and tells you so.
- What evidence should go with a complaint about an energy or water bill?
- The bill in dispute, a photo of the meter showing its serial number and reading, with the date you took it, the contract or a document with your customer number and, if you wrote to the supplier before, copies of those letters. Keep your copy of the complaint with its registration number, or the acknowledgement of receipt: the supplier's time to answer is counted from the day it received it.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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