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Refund demand after a failed repair (Malta)

Malta · in English · for consumers

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For a consumer in Malta whose faulty goods were repaired or replaced and still do not work, or whose seller refused or delayed the repair. Under Part X of the Consumer Affairs Act (Cap. 378) you may then ask for a proportionate price reduction, or end the contract and get the price back. The letter sets out the repairs already tried, makes your choice and gives the seller 14 days before you turn to the MCCAA or the Consumer Claims Tribunal. Send it by registered letter and keep the post office receipt.

  • Last updated November 3, 2026
  • Document in English
Malta
Consumer
English
Complaint & Appeal
Print & sign
2 pages

Published byDocMuse

When to use this document

  • The shop in Malta repaired your item twice and it still does not work.
  • The seller in Malta has kept your faulty item for repair for weeks with no end in sight.
  • After a replacement in Malta, the new item has the same fault as the old one.
  • You want your money back in Malta instead of yet another repair.

What you fill in

The details the document asks for.

  • Sender
  • Sender's address
  • City
  • Sender's postcode
  • Date
  • Trader
  • Trader's postal address
  • Order number
  • Description of the item
  • Price
  • Date of purchase
  • Defect
  • Repairs or replacements already tried, with dates
  • Price reduction or ending the contract
  • Amount claimed
  • Bank account

Common questions

When can I ask for my money back in Malta after a repair has failed?
Repair or replacement comes first. You may then ask for a proportionate price reduction, or end the contract, where the seller refused to repair or replace the goods or did not do it within a reasonable time and without significant inconvenience to you, where the fault came back or a new one appeared despite the attempt, or where the fault is so serious that an immediate refund is justified. Ending the contract is not available for a minor lack of conformity, which the seller must show.
What does a seller in Malta refund if I end the contract for faulty goods?
The price you paid, once the seller has the goods back, at its cost, or proof that you sent them (article 78A of the Consumer Affairs Act). If the contract covers several items, you can end it only for the faulty ones, unless you could not reasonably be expected to keep the rest. With a price reduction you keep the goods instead, and the reduction matches the fall in their value compared with goods in conformity.
Where can I take a refund claim in Malta if the seller says no?
The MCCAA's Office for Consumer Affairs takes complaints free and tries to settle them with the trader. The Consumer Claims Tribunal hears a consumer's claims against a trader of up to €10,000, interest and costs not counted; using it is the consumer's choice, and the ordinary courts remain open. Keep job sheets, receipts and messages about every repair, since they show what was tried and when.

How you can sign this document

  • Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
  • Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked

DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.

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