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Flight delay or cancellation compensation claim (Malta)

Malta · in English · for consumers

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For a passenger whose flight arrived three hours or more late, was cancelled with less than 14 days' notice, or who was denied boarding, on a flight covered by Regulation (EC) No 261/2004: every flight from an EU airport, and flights into the EU on an EU airline. The letter claims the fixed compensation — €250, €400 or €600 per passenger, by distance — from the airline that operated the flight. The airline's own claim form and the EU complaint form are free and do the same job. Send it by registered letter and keep the post office receipt.

  • Last updated November 3, 2026
  • Document in English
Malta
Consumer
English
Complaint & Appeal
Print & sign
1 page

Published byDocMuse

When to use this document

  • Your flight from Malta arrived hours late and you missed your plans.
  • The airline cancelled your flight to Malta a few days before you were due to fly.
  • You were refused boarding at Malta airport although you had a confirmed booking.
  • You want to claim compensation from the airline for a delayed flight to or from Malta.

What you fill in

The details the document asks for.

  • Sender
  • Sender's address
  • City
  • Sender's postcode
  • Date
  • Airline
  • Airline's postal address (customer service)
  • Booking reference
  • Flight number
  • Date of the flight
  • Departure airport
  • Destination airport
  • Passenger
  • Other passengers on the same booking
  • What happened to the flight
  • Compensation per passenger, by flight distance
  • Bank account

Common questions

How much compensation can I claim for a delayed or cancelled flight in Malta?
Per passenger: €250 for flights of 1,500 km or less; €400 for longer flights within the EU and for other flights of 1,500 to 3,500 km; €600 for other flights over 3,500 km. The airline may halve the sum if it rerouted you and you arrived within two, three or four hours of the original time, by distance, and for a delay of three to four hours on a flight over 3,500 km. Nothing is owed for extraordinary circumstances the airline could not have avoided, such as bad weather or air traffic control restrictions.
Which flights does Regulation 261/2004 cover for a passenger in Malta?
Every flight departing from an airport in the EU, on any airline, and flights into the EU from outside it on an EU airline; Iceland, Norway and Switzerland apply the same rules. You claim from the airline that operated the flight, even if you booked with another. Whatever the compensation, the airline must also give you meals, refreshments and, where needed, a hotel while you wait; keep receipts for what you had to pay yourself.
Where can I complain in Malta if the airline refuses to pay?
Complain to the airline first. If it refuses, or does not answer, the Malta Competition and Consumer Affairs Authority (MCCAA) handles complaints about incidents in Malta (its online complaint form, or the EU air passenger rights complaint form). For a money claim you can go to the Small Claims Tribunal (claims up to €5,000). A court claim must be brought within the time the law allows, so do not leave it long after the airline's answer.

How you can sign this document

  • Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
  • Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked

DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.

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