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Claim for compensation for a cancelled or delayed flight or denied boarding (Italy)

Consumer
Italiano
Italy
Complaint & Appeal
Print & sign
2 pages · 0 sold

Published byDocMuse

This document is in Italian

The PDF you download is in Italian — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.

For a passenger whose flight was cancelled with less than 14 days’ notice, arrived three hours or more late, or who was denied boarding: you ask the airline that operated the flight for 250, 400 or 600 € per person, depending on distance (EU Regulation 261/2004), unless there were extraordinary circumstances. It covers flights leaving an EU airport and flights into the EU on a European airline. Many airlines offer a free online form; with no answer within six weeks, a complaint to Italy’s civil aviation authority ENAC is free and online. This Italian letter goes by registered post with proof of receipt, or by PEC if the airline has a certified address.

  • Made for use in Italy
  • Last updated October 14, 2026

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When to use this document

  • Your flight from Italy was cancelled at the last minute and you arrived a day late.
  • You landed in Italy many hours late and the airline has gone silent.
  • You were not allowed to board because the flight was overbooked.
  • You want to claim compensation in writing from the airline for a cancelled or delayed flight.

What you fill in

The details the document asks for.

  • Passenger
  • Passenger's address
  • Email
  • How the letter is sent (printed above the recipient)
  • Airline
  • Airline's postal address (customer service)
  • City
  • Date
  • Booking reference
  • What happened to the flight
  • Flight number
  • Date of the flight
  • Departure airport
  • Destination airport
  • Scheduled arrival (date and time)
  • Actual arrival (date and time)
  • Other passengers on the same booking
  • Compensation per person (250, 400 or 600)
  • IBAN

Common questions

How much is due in Italy for a cancelled or delayed flight, and when is nothing due?
250 € for flights up to 1,500 km, 400 € for flights within the EU over 1,500 km and for other flights between 1,500 and 3,500 km, 600 € over 3,500 km (Article 7 of EU Regulation 261/2004); the amount can be halved if you were offered a replacement flight arriving with only a limited delay. For a cancellation nothing is due if you were told at least two weeks ahead, nor in any case if the airline proves extraordinary circumstances. A ticket refund or a replacement flight, and care at the airport, remain due anyway.
The airline does not answer the claim: can I turn to ENAC in Italy?
Yes. The Italian civil aviation authority (ENAC) enforces EU Regulation 261/2004 in Italy. You can complain to it free of charge, online through its «Tutela dei diritti del passeggero» service, if the airline does not answer within six weeks of receiving your claim or answers in breach of the regulation; ENAC asks for complaints within two years of the flight date. For an airline based in another EU country, the European Consumer Centre Italy can also help. A court claim always remains possible.
Besides compensation, what does the airline owe while you wait at an Italian airport?
If a flight is cancelled or boarding is denied, the airline must offer you the choice between a ticket refund and a replacement flight (Article 8 of EU Regulation 261/2004); during a long wait it must provide meals and drinks, two communications and, if needed, a hotel with transfer, free of charge (Article 9). If you paid these costs yourself because the airline did not offer them, keep the receipts and add them to the claim. The Article 7 compensation comes on top of these rights and does not replace them.

How you can sign this document

  • Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
  • Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked

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