Air passenger rights: compensation for delay, cancellation or denied boarding (Austria)
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This document is in German
The PDF you download is in German — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
The claim letter to the airline when your flight reached its destination at least three hours late, was cancelled at short notice, or you were denied boarding: you claim compensation of €250, €400 or €600 per passenger under Article 7 of Regulation (EC) No 261/2004, plus costs you paid for meals and accommodation, with a payment deadline and your account. If the airline does not answer, or answers unsatisfactorily, within six weeks, Austria's Agency for Passenger Rights (apf) helps free of charge; this letter is the first step there. In German.
What you fill in
The details the document asks for.
- Passenger
- Passenger's address
- Airline
- Airline's postal address (customer service)
- City
- Date
- Booking reference
- Flight number
- Date of the flight
- Departure airport
- Destination airport
- Scheduled arrival (date and time)
- Actual arrival (date and time)
- Kind of flight disruption
- Compensation per person (250, 400 or 600)
- Other passengers on the same booking
- Costs you paid for meals, accommodation or transport (or “none”)
- Amount claimed
- Payment deadline
- IBAN
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- What compensation can be claimed with this Austrian letter?
- Per passenger, the operating airline owes €250 for flights up to 1,500 km, €400 for flights within the EU over 1,500 km and other flights between 1,500 and 3,500 km, and €600 for the rest (Art 7 of Regulation (EC) 261/2004) — if you arrived at least three hours late, the flight was cancelled without notice at least two weeks before departure, or you were denied boarding against your will. Extraordinary circumstances that could not have been avoided, if the airline proves them, excuse it (Art 5 Abs 3).
- When can a passenger turn to the apf in Austria?
- When the airline does not answer within six weeks, or answers unsatisfactorily. The Agency for Passenger Rights (apf) is Austria's recognised conciliation body for air, rail, bus and ship; its procedure is free and without commission, and airlines must take part. It deals with flights connected with Austria — departing from or arriving in Austria, or operated by an Austrian airline. Attach this letter and the airline's reply to your application.
- How soon should compensation be claimed in Austria?
- Soon after the flight. The Regulation itself sets no time limit; how long the claim can be enforced depends on national limitation law (CJEU C-139/11). Compensation falls due when it is claimed, that is, with this letter (LG Korneuburg 22 R 138/23h). Send it by e-mail or through the airline's form, and keep the booking, the boarding pass and your message. You need not accept vouchers instead of money (Art 7 Abs 3).
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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