Claim for compensation for a delayed or cancelled flight or denied boarding (Spain)
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For a person on a flight that arrived three hours or more late, was cancelled at short notice or on which boarding was denied: the letter claims from the airline the €250, €400 or €600 compensation under Regulation (EC) No 261/2004 for each passenger on the booking, and invites it to negotiate as Spanish Organic Law 1/2025 requires before suing. If the airline does not answer within a month or refuses, a complaint to AESA, Spain's aviation safety agency, is free and its decision binds the airline. Send it by burofax or through the airline's complaint form. In Spanish.
- Made for use in Spain
- Last updated October 20, 2026
Published byDocMuse
When to use this document
- Your flight from Spain landed several hours late.
- The airline cancelled your flight the day before you travelled and offers no compensation.
- You were not allowed to board because the flight was overbooked.
- You want to claim the compensation for a delayed or cancelled flight from the airline.
What you fill in
The details the document asks for.
- Passenger
- Passenger's address
- Airline
- Airline's postal address (customer service)
- City
- Date
- Booking reference
- Flight number
- Date of the flight
- Departure airport
- Destination airport
- Scheduled arrival (date and time)
- Actual arrival (date and time)
- Other passengers on the same booking
- What happened to the flight
- Compensation per person (250, 400 or 600)
- IBAN
Common questions
- How much compensation am I owed in Spain for a delayed or cancelled flight?
- It depends on distance: €250 for flights up to 1,500 km; €400 for flights within the EU over 1,500 km and other flights of 1,500 to 3,500 km; €600 for the rest (art. 7 of Regulation 261/2004). It is due for a cancellation notified less than fourteen days ahead, for boarding denied against your will and for arriving at the final destination three hours or more late, unless the airline proves extraordinary circumstances. It can be halved if you were offered another flight that arrived only slightly late. Regulation (EU) 2026/2202, which reforms these rules, will apply from 23 October 2027.
- What do I do in Spain if the airline does not pay: how does a complaint to AESA work?
- First you must complain to the airline. If it does not answer within a month or rejects the complaint, you can go to AESA, Spain's aviation safety agency, on its online office, free of charge and within one year of your complaint to the airline. For flights from 2 June 2023, AESA decides within 90 calendar days and its decision binds the airline, not you: if you disagree, you can still go to court. AESA deals with flights departing from Spain, with any airline, and with flights arriving in Spain from outside the EU with an EU airline; if the flight left from another EU country, that country's body is competent.
- How do I send the claim to the airline in Spain, and are there free models?
- Many airlines have a complaint form on their website: you can use it and keep the reference number. To prove the content and date, and to make the attempt to negotiate that Spanish Organic Law 1/2025 requires before suing, also send this letter by burofax with certified content to the airline's customer service address. The European Commission publishes a free common complaint form for air passengers, and the Spanish associations OCU and FACUA offer free model letters. Keep the boarding pass and any notice from the airline.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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