Claim for a price reduction or ending the contract over faulty goods (Spain)
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For a consumer in Spain who already asked for a faulty product to be repaired or replaced and did not get it: the company did not do it within a reasonable time, refused, the fault came back or it is serious. The letter requires the seller to reduce the price in proportion or to end the contract and refund the money (arts. 119 to 119 ter of the Spanish Consumer Protection Act, TRLGDCU), and includes the invitation to negotiate that Spanish Organic Law 1/2025 requires before suing. Send it by burofax with certified content. In Spanish.
- Made for use in Spain
- Last updated October 20, 2026
Published byDocMuse
When to use this document
- The product you bought in Spain has been repaired several times and still does not work.
- The shop refuses to replace the faulty item and offers no solution.
- The guarantee repair has dragged on for weeks and you no longer want to wait.
- You want your money back or a discount for a faulty product after the repair failed.
What you fill in
The details the document asks for.
- Customer
- Customer's address
- Sender's DNI or NIE (Spanish identity number)
- Seller
- Seller's postal address (for the complaint)
- City
- Date
- Invoice number
- Product
- Date the goods were received
- Amount paid
- Defect
- What happened after your first claim (dates of the claim and of repairs)
- Why you ask for a reduction or to end the contract
- What you ask for: price reduction or ending the contract
- Amount of the reduction
- IBAN
Common questions
- When can I ask in Spain for a price reduction or my money back instead of a repair?
- When repair and replacement are impossible or disproportionate, the company has not carried them out or not within a reasonable time, has refused, the fault reappeared after its attempt, the fault is so serious that it justifies immediate action, or the company has made clear it will not bring the goods into conformity (art. 119 of the Spanish TRLGDCU). Ending the contract with a refund is not available if the lack of conformity is minor (art. 119 ter); a price reduction then remains.
- How is a price reduction calculated in Spain, and what happens to the product if I end the contract?
- The reduction is proportionate to the difference between the value the goods would have without the fault and the value of the goods you received (art. 119 bis of the Spanish TRLGDCU); the letter lets you propose an amount. Termination is exercised by a statement to the company, which is this letter (art. 119 ter): you return the goods and the company refunds the price. Keep the product as it is and keep the invoice, the earlier claim and the repair reports: they prove what happened.
- How do I send this claim in Spain, and what can I do if the company does not reply?
- By burofax with certified content: it proves what was sent and when, and counts as the attempt to negotiate that Spanish Organic Law 1/2025 requires before going to court; the company has thirty calendar days to reply. If it does not reply or there is no agreement, you can file a free complaint with the consumer office (OMIC) or your region's consumer service, ask for consumer arbitration if the company accepts it, or go to court. The Spanish associations OCU and FACUA publish free model letters for these claims.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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