Price reduction or termination for a defect not repaired (Italy)
Published byDocMuse
This document is in Italian
The PDF you download is in Italian — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
For a consumer in Italy who has already asked the seller to repair or replace a faulty product, without result: you ask for a proportionate price reduction, or declare the contract terminated and ask for the whole price back (Articles 135-bis and 135-quater of the Italian Consumer Code). It applies if the seller refuses or does not act within a reasonable time, if the defect comes back or if it is serious. Italian consumer associations also offer free models. Send this Italian letter by registered post with proof of receipt or by PEC to the seller’s certified address.
- Made for use in Italy
- Last updated October 14, 2026
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When to use this document
- The seller in Italy has not repaired the faulty product despite your written request.
- The television came back from the repair shop with the same fault.
- The shop refuses to replace the item and has not answered for weeks.
- You want to give back the faulty product and get your money, or pay less for it.
What you fill in
The details the document asks for.
- Customer
- Customer's address
- Sender's codice fiscale (Italian tax code)
- How the letter is sent (printed above the recipient)
- Seller
- Seller's postal address (for the complaint)
- City
- Date
- Date of the complaint
- Product
- Date the goods were received
- Purchase reference (receipt, invoice or order number)
- Defect
- Amount paid
- Why conformity was not restored
- Price reduction or ending the sale
- Amount of the reduction
- IBAN
Common questions
- When can I move on to a price reduction or ending the contract in Italy?
- After asking for repair or replacement, if the seller refuses, does not act free of charge and within a reasonable time, if the defect returns despite the seller’s work, if the defect is so serious that it justifies these remedies at once, or if the seller says it will not act (Article 135-bis of the Italian Consumer Code). Termination is not available for a minor defect, but it is for the seller to prove that the defect is minor. In the letter you choose the ground and the remedy.
- How is the price reduction worked out in Italy, and what happens to the product on termination?
- The reduction is proportionate to the drop in the product’s value compared with its value if it conformed (Article 135-quater of the Italian Consumer Code): in the letter you state the amount you consider fair. Termination is made by a statement addressed to the seller, such as this letter; you return the product at the seller’s expense, and the seller refunds the price on receiving the product or proof that it was sent back. If only some of the goods bought are faulty, termination can cover those alone.
- If the seller does not answer this letter either, what is left to do in Italy?
- A court claim remains, to be brought within 26 months of delivery of the product (Article 133 of the Italian Consumer Code), and the free routes: consumer associations help with negotiations and publish model complaints, and for a seller based in another EU country the European Consumer Centre Italy steps in free of charge. Keep the receipt of the registered letter or PEC, the proof of purchase and the correspondence: they are the evidence of your right.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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