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Notice of withdrawal from an online or off-premises purchase (Italy)

Consumer
Notice & Demand
Italiano
Italy
Print & sign
1 page · 0 sold

Published byDocMuse

This document is in Italian

The PDF you download is in Italian — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.

For a consumer in Italy who bought online, by phone, by mail order or from a doorstep seller and has changed their mind: you withdraw within 14 days without giving reasons (Article 52 of the Italian Consumer Code) and ask for everything you paid back within 14 days. The model form the seller must give you and, for contracts concluded from 19 June 2026, the «Recedere dal contratto qui» button on shopping websites are free and enough on their own. This Italian letter leaves written proof: send it by registered post with proof of receipt (raccomandata A/R) or by PEC to the seller’s certified e-mail address.

  • Made for use in Italy
  • Last updated October 14, 2026

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When to use this document

  • You bought something online in Italy and changed your mind once it arrived.
  • A doorstep seller got you to sign a contract you no longer want.
  • The online shop ignores your return request and you want written proof that you withdrew.
  • You want to cancel a distance purchase and get your money back, delivery costs included.

What you fill in

The details the document asks for.

  • Customer
  • Customer's address
  • Sender's codice fiscale (Italian tax code)
  • Email
  • How the letter is sent (printed above the recipient)
  • Trader
  • Trader's postal address (from its website's legal notice)
  • City
  • Date
  • Order number
  • Date of the order
  • Date the goods were received
  • Goods or services withdrawn from

Common questions

Do I need a particular form to withdraw from an online purchase in Italy?
No. Any clear statement of your decision to withdraw is enough (Article 54 of the Italian Consumer Code): the model form the seller must give you free of charge, an e-mail, a PEC message, a registered letter or, for online contracts concluded from 19 June 2026, the «Recedere dal contratto qui» button and the receipt the website sends you (Article 54-bis). Italian consumer associations also publish free models. This letter gives the same details and also asks for the refund and a confirmation of receipt.
When do the 14 days for withdrawing start in Italy, and when are there more?
For goods, on the day you, or a third party you named other than the carrier, take physical possession of them; for services, when the contract is concluded (Article 52 of the Italian Consumer Code). For contracts concluded during an unrequested home visit or an excursion organised by the seller, the period is 30 days. If the seller did not tell you about the right of withdrawal, the period is extended by twelve months (Article 53). Post the letter before the deadline and keep the receipt.
Which purchases cannot be returned by withdrawing in Italy, and who pays for the return?
Article 59 of the Italian Consumer Code excludes, among others, goods made to measure or personalised, goods that deteriorate quickly, sealed goods unsealed after delivery that cannot be returned for hygiene reasons, sealed recordings and software that were opened, and services fully performed with your express consent. Otherwise you pay only the direct cost of sending the goods back, unless the seller agreed to pay it or did not tell you about it (Article 57). A faulty product is a different matter: the two-year legal guarantee applies.

How you can sign this document

  • Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
  • Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked

DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.

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