Withdrawal from a distance or off-premises contract (Austria)
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This document is in German
The PDF you download is in German — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
The withdrawal notice for an online purchase, an order by phone or catalogue, or a contract made away from the trader's premises in Austria: you withdraw within 14 days without giving reasons under § 11 of the Austrian Distance and Off-Premises Contracts Act (FAGG) and ask for your money back. The model withdrawal form in the FAGG's annex is free and works just as well; no form is prescribed, and sending in time is enough. For contracts made online from 1 October 2026 the shop must also offer a withdrawal function (§ 13a FAGG). In German, ready to sign and send.
What you fill in
The details the document asks for.
- Customer
- Customer's address
- Trader
- Trader's postal address (from its website's legal notice)
- City
- Date
- Order number
- Basis of the withdrawal (FAGG or KSchG)
- Date of the order
- Date the goods were received
- Goods or services withdrawn from
- IBAN
- Returning the goods (Austria)
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- Is a particular form needed to withdraw under Austria's FAGG?
- No. A withdrawal is not bound to any form (§ 13 Abs 1 FAGG): a letter, an e-mail or the model withdrawal form in Annex I to the FAGG will do. The model form is free, and many traders enclose it with the order. This letter carries the same details in its own words, plus a request for the refund and for confirmation of receipt. All that matters is that the withdrawal is clear.
- How long is there to withdraw from an online purchase in Austria?
- 14 days (§ 11 FAGG). For goods the period runs from the day you, or a third party you named — not the carrier — receive them, and for several deliveries in one order from the last; for services from the conclusion of the contract. Sending the notice on the last day is enough (§ 13 Abs 1 FAGG); send it by registered post or e-mail so you can prove it. If the trader never told you about the right of withdrawal, the period is extended by twelve months (§ 12 FAGG).
- What does the withdrawal function under Austria's § 13a FAGG change from 1 October 2026?
- For contracts concluded through an online shop or app after 30 September 2026, the trader must offer a clearly visible function for declaring the withdrawal online, and must confirm receipt without delay on a durable medium. Use it and save the confirmation. A letter or an e-mail remains valid alongside it — for instance if the function is missing, does not work, or the contract is older.
- Is there a right to withdraw from an Austrian doorstep sale of €50 or less?
- The FAGG does not apply to off-premises contracts for a price of no more than €50 (§ 1 Abs 2 Z 1 FAGG). For those, § 3 of the Austrian Consumer Protection Act (KSchG) can give a separate right of withdrawal: within 14 days of receiving a document with the trader's name and address and information on the right of withdrawal, with no form required; here too, sending in time is enough, and without that document the period is longer. The letter offers this basis as a choice. For contracts under the FAGG, § 18 FAGG excludes the right of withdrawal for, among others, made-to-measure goods, perishable goods, unsealed hygiene products and services fully performed with your express consent.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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