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Notice cancelling an online or off-premises purchase (Ireland)
Ireland · in English · for consumers
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For a consumer in Ireland who bought goods or a service online, by phone or away from the trader's premises and has changed their mind. The notice cancels the contract within the cancellation period under sections 112 and 113 of the Consumer Rights Act 2022 — 14 days, or 30 days for a purchase made during an unsolicited visit to your home or on an excursion the trader organised — with no reason needed, and asks for a refund within 14 days. The model form the trader must give you, or the trader's own online form, does the same job free. Send it by registered post (An Post) or, where accepted, by email, and keep proof of sending.
- Made for use in Ireland
- Last updated November 3, 2026
- Document in English
Published byDocMuse
When to use this document
- You bought something online in Ireland and changed your mind once it arrived.
- A salesperson called to your door and you now regret signing up.
- The trader has not answered your email saying you want to cancel the order.
- You want to cancel an online order in writing and get your money back.
What you fill in
The details the document asks for.
- Sender
- Sender's address
- Town and county (e.g. Ennis, Co. Clare; or Dublin 8)
- Sender's Eircode
- Date
- Trader
- Trader's postal address
- Order number
- Date of the order
- Date the goods were received
- Goods or services withdrawn from
Common questions
- How long do I have to cancel an online purchase in Ireland?
- For goods, 14 days from the day you, or someone you name other than the carrier, receive them; for an order delivered in several parts, from the day the last part arrives. For a service, 14 days from the day the contract was made. For a contract made during an unsolicited visit to your home, or on an excursion the trader organised, the period is 30 days instead. If the trader never told you about the right to cancel, the period runs for up to 12 months longer. Your notice is in time if you send it before the period ends.
- Which purchases can I not cancel in Ireland?
- Among others: goods made to your specifications or clearly personalised; goods that spoil quickly; sealed goods unsealed after delivery that cannot be returned for health or hygiene reasons; sealed recordings or software you have unsealed; newspapers and magazines; accommodation, car hire, catering and leisure services booked for a set date; and a service fully performed, or digital content supplied, after you agreed to it starting and accepted that you would lose the right to cancel.
- Who pays for returning the goods after a cancellation in Ireland?
- You pay the direct cost of sending them back, unless the trader agreed to pay it or did not tell you that you would. The trader refunds the standard delivery charge you paid, but not the extra for a faster delivery you chose, and may hold the refund until it has the goods back or proof that you sent them. You may have to pay for any loss in value caused by handling the goods more than was needed to see what they are and how they work.
- What can I do in Ireland if the trader does not refund me after a cancellation?
- The Competition and Consumer Protection Commission (CCPC) explains your rights free of charge (ccpc.ie, or its helpline). If the trader is in another EU country, the European Consumer Centre Ireland can take the matter up with it free (eccireland.ie). If you paid by card, ask your card provider about a chargeback. You can also bring a claim before the Small Claims procedure of the District Court (claims up to €2,000).
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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