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Faulty goods: refund, repair or replacement letter (Ireland)
Ireland · in English · for consumers
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15 questions · about 6 min
Made for use in Ireland
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For a consumer in Ireland whose goods from a shop or online trader turn out faulty, not as described or not fit for their purpose. Under the Consumer Rights Act 2022 you can end the contract for a full refund within 30 days of delivery, or ask for a repair or replacement; if that fails, a refund or a price reduction follows. The letter states the fault and your choice, and gives the trader 14 days to reply before the Small Claims procedure (claims up to €2,000). The CCPC explains these rights free. Send it to the seller, not the manufacturer, by registered post (An Post) or email.
- Made for use in Ireland
- Last updated November 3, 2026
- Document in English
Published byDocMuse
When to use this document
- The washing machine you bought in Ireland stopped working after a few weeks.
- The shop says you have to take up the faulty item with the manufacturer.
- The item was repaired once and the same fault has come back.
- You want a refund, a repair or a replacement for something faulty you bought.
What you fill in
The details the document asks for.
- Sender
- Sender's address
- Town and county (e.g. Ennis, Co. Clare; or Dublin 8)
- Sender's Eircode
- Date
- Trader
- Trader's postal address
- Order number
- Description of the item
- Price
- Date of purchase
- Date the goods were received
- Defect
- Repairs or replacements so far, with dates and results (blank if none)
- What you ask for: refund, repair, replacement or price reduction
Common questions
- How long do I have to return faulty goods for a full refund in Ireland?
- The short-term right to terminate lasts 30 days from delivery (section 24 of the Consumer Rights Act 2022), and you can ask for a repair or replacement instead (section 25). After that, the trader first gets the chance to repair or replace; if that fails, is refused or takes too long, you can end the contract for a refund or keep the goods with a price reduction (sections 26 and 27). You can seek a remedy for up to six years from delivery.
- Should I complain to the shop or to the manufacturer in Ireland?
- To the shop or online seller you paid: your contract, and your rights under the Consumer Rights Act 2022, are with the seller. A manufacturer's guarantee is in addition and you may use it as well, but the seller cannot send you away to the manufacturer. The CCPC's website and helpline explain your rights free of charge.
- What if an Irish shop says it finds no fault, or the warranty has run out?
- A fault that shows up within a year of delivery is presumed to have been there at delivery, unless the trader proves otherwise or the presumption does not fit the goods or the fault. After that year, it is for you to show it, for example with an independent report. A shop's own warranty period does not shorten your rights under the Act, which let you seek a remedy for up to six years from delivery.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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