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Notice of defect: repair or replacement of goods, in German (Liechtenstein)

Liechtenstein · in German · for consumers

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The letter to the seller when goods you bought in Liechtenstein are faulty: you rely on the statutory warranty (Gewährleistung), ask at your choice for repair or replacement and set a dated deadline. Under the Consumer Warranty Act (KonsGG) for consumer purchases from a business since 1 March 2026, otherwise under §§ 922 ff. of the Civil Code (ABGB). Note: for purchases from 1 March 2026 the rights lapse three months after the two-year warranty period; for earlier ones you must sue within two years of delivery. The letter alone stops neither. In German, to sign and send by registered post.

  • Last updated November 4, 2026

Published byDocMuse

When to use this document

  • Something you bought in Liechtenstein broke soon after you got it home.
  • The shop only points you to the manufacturer and will not deal with the fault itself.
  • The item worked at first, but a fault appeared after a few months.
  • You want to ask the seller in writing to repair or replace faulty goods.

What you fill in

The details the document asks for.

  • Buyer
  • Buyer's address
  • Seller
  • Seller's address
  • City
  • Date
  • Date of purchase
  • Item
  • Price
  • Date the goods were received
  • Invoice number
  • Date discovered
  • Defect
  • Which warranty law applies
  • What you ask for first
  • Deadline

Common questions

How long does the statutory warranty last in Liechtenstein, and what then?
The seller is liable for defects present at delivery that come to light within two years (Art. 10 Abs. 1 KonsGG; § 933 Abs. 1 ABGB, three years for land and buildings); for used goods a business may negotiate one year individually. For purchases from 1 March 2026 the rights lapse three months after that period (Art. 28 Abs. 1 KonsGG, § 933 Abs. 2 ABGB); for earlier ones the former § 933 ABGB applies: sue within two years of delivery. If the seller does not give in, you must have sued by then; a defect reported in time can still be raised without limit against a claim for payment.
Does my purchase fall under the KonsGG or the ABGB?
The Consumer Warranty Act has applied since 1 March 2026 to sales of goods by a business to a consumer (Art. 1 and 29 KonsGG); it has no transitional rule, and laws do not act retroactively (§ 5 ABGB). For earlier purchases, purchases from private persons and purchases for a business, choose the variant citing §§ 922 ff. ABGB. Towards consumers the warranty cannot be excluded before the defect is known (Art. 3 KonsGG, Art. 11 KSchG); between private persons an express waiver is possible (§ 929 ABGB).
Can a buyer in Liechtenstein choose between repair and replacement, and what next?
Yes: first you ask, at your choice, for repair or replacement, unless the one chosen is impossible or disproportionately costly (Art. 12 Abs. 2 KonsGG, § 932 Abs. 2 ABGB). The seller does it within a reasonable time and at no cost to you (Art. 13 Abs. 1 KonsGG); you make the goods available, and if the seller wants them sent, the seller bears the risk (Art. 10 Abs. 2 KSchG). If the seller refuses or the time passes, you may reduce the price or, unless the defect is minor, end the contract (Art. 12 Abs. 4 and 5 KonsGG, § 932 Abs. 4 ABGB).
Where can a buyer in Liechtenstein turn if the seller rejects the claim?
A consumer can go to the Office of Economic Affairs (Amt für Volkswirtschaft), the catch-all conciliation body for consumer disputes (Art. 4 Abs. 1 Bst. d and Abs. 3 AStG). The procedure is free for the parties unless otherwise provided, and the outcome is given within 90 days of the complete complaint (Art. 12 and 13 AStG); while it is properly pursued, limitation is suspended (Art. 17 AStG). After that, a claim at the Landgericht remains. A manufacturer's guarantee applies alongside the warranty (Art. 13 KSchG).

How you can sign this document

  • Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
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