Faulty goods, subscriptions and unpaid debts in Liechtenstein

For a consumer in Liechtenstein who bought goods or a service online, by phone or away from the trader's premises and has changed their mind. The notice withdraws the contract within the withdrawal period under Art. 12 of the Distance and Off-Premises Contracts Act (FAGG) — 14 days — with no reason needed, and asks for a refund within 14 days. The model form the trader must give you, or the trader's own online form, does the same job free. Send it by registered post and keep the receipt.

For a passenger whose flight arrived three hours or more late, was cancelled with less than 14 days' notice, or who was denied boarding, on a flight covered by Regulation (EC) No 261/2004: every flight from an airport in the EU, Iceland, Norway or Switzerland, and flights into them on an airline from one of those countries. The letter claims the fixed compensation — €250, €400 or €600 per passenger, by distance — from the airline that operated the flight. The airline's own claim form and the EU complaint form are free and do the same job. Send it by registered post and keep the receipt.

For someone in Liechtenstein who paid by debit or credit card and did not get what they paid for — goods never delivered, faulty or not as described, a refund never paid, a payment taken twice — and could not settle it with the trader. The letter asks the card provider to raise a chargeback under the card scheme's rules and to answer in writing. Many providers have a free online dispute form that does the same job; ask the trader first.

For a traveller whose package holiday — transport and accommodation, or other travel services, sold together — was not as booked. The letter tells the organiser that it is responsible for every service in the package under Art. 12(1) of the Package Travel Act (PRG), and claims a price reduction and compensation, with a total and 14 days to reply. The Office of Economic Affairs (Amt für Volkswirtschaft) settles, free of charge, disputes between consumers and traders established in Liechtenstein that no other conciliation body handles (Art. 1 Abs. 1, Art. 4 Abs. 3 and Art. 12 AStG). Send it by registered post and keep the receipt.

For card holders in Liechtenstein who paid by debit or credit card and did not get what they paid for — goods never delivered, faulty, a refund not paid, a payment taken twice — and could not settle it with the trader: a letter in German asking the card issuer to raise a chargeback under the card scheme's rules and to answer in writing. Many issuers have a free online dispute form; ask the trader first.

For passengers in Liechtenstein whose flight — from Zurich or another airport in the EU, Iceland, Norway or Switzerland — arrived three hours or more late, was cancelled less than 14 days before departure, or who were denied boarding. The letter, in German, claims the fixed compensation of Regulation (EC) No 261/2004, which is part of the EEA Agreement: €250, €400 or €600 per passenger, by distance, from the airline that operated the flight. The airline's own form is free. Complaints go to the enforcement body of the country of departure (for a flight from a third country, of first landing): for Zurich, the BAZL.

For travellers whose package holiday — transport and accommodation or other travel services sold together — was not as booked: a letter in German to the organiser, which is responsible for every service in the package (Art. 12 Abs. 1 of the Package Travel Act, PRG), claiming a price reduction and compensation (Art. 13 PRG), with a total and 14 days to reply. For an organiser established in Liechtenstein, the Office of Economic Affairs settles consumer disputes free of charge. Send it by registered post.

For consumers in Liechtenstein who bought online, by phone or away from the trader's premises and have changed their mind: a notice in German withdrawing from the contract within 14 days, with no reason given (Art. 12 of the Distance and Off-Premises Contracts Act, FAGG), and asking for a refund within 14 days (Art. 15 FAGG). The statutory model withdrawal form and the trader's own online form do the same job free. Send it by registered post and keep the receipt.

An English letter to a seller in Liechtenstein when goods you bought are faulty: you rely on the statutory warranty (Gewährleistung), ask at your choice for repair or replacement and set a dated deadline. For consumer purchases from a business since 1 March 2026 under the Consumer Warranty Act (KonsGG), otherwise under §§ 922 ff. ABGB. For purchases from 1 March 2026 the rights lapse three months after the two-year warranty period; for earlier ones you must sue within two years of delivery. This letter stops neither. Sign and send by registered post.

An English notice ending a running contract with a provider in Liechtenstein — a gym, magazine, streaming service, membership or other subscription — to the next possible date, asking for written confirmation and no further debits. A consumer's contract for recurring deliveries follows Art. 20 of the Consumer Protection Act (KSchG); otherwise the contract decides, and a stricter form than a signed letter cannot be required. Print, sign and send by registered post.

Notice ending a running contract as a customer in Liechtenstein: a gym, magazine, streaming service, membership or other subscription, to the next possible date, asking for written confirmation and no further debits. For consumers, contracts for recurring deliveries follow Art. 20 of the Consumer Protection Act (KSchG); otherwise the contract decides, and a provider may not require a stricter form than a signed letter. In German, to print, sign and send by registered post.

The letter to the seller when goods you bought in Liechtenstein are faulty: you rely on the statutory warranty (Gewährleistung), ask at your choice for repair or replacement and set a dated deadline. Under the Consumer Warranty Act (KonsGG) for consumer purchases from a business since 1 March 2026, otherwise under §§ 922 ff. of the Civil Code (ABGB). Note: for purchases from 1 March 2026 the rights lapse three months after the two-year warranty period; for earlier ones you must sue within two years of delivery. The letter alone stops neither. In German, to sign and send by registered post.