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Package holiday complaint, in German (Liechtenstein)
Liechtenstein · in German · for consumers
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This document is in German
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For travellers whose package holiday — transport and accommodation or other travel services sold together — was not as booked: a letter in German to the organiser, which is responsible for every service in the package (Art. 12 Abs. 1 of the Package Travel Act, PRG), claiming a price reduction and compensation (Art. 13 PRG), with a total and 14 days to reply. For an organiser established in Liechtenstein, the Office of Economic Affairs settles consumer disputes free of charge. Send it by registered post.
- Made for use in Liechtenstein
- Last updated November 4, 2026
Published byDocMuse
When to use this document
- Your package holiday booked in Liechtenstein had a dirty hotel far from the beach.
- The tour operator changed your hotel at the last minute and the new one was much worse.
- Half of the excursions in your package were cancelled and nobody refunded them.
- You complained on the spot and the organiser in Liechtenstein still offers nothing.
What you fill in
The details the document asks for.
- Sender
- Sender's address
- Tour organiser (travel agency)
- Tour organiser's postal address
- City
- Date
- Booking reference
- Trip (country, resort, hotel)
- Travelling from
- Travelling until
- Price
- What the complaint is about
- When and to whom you reported the problems during the holiday
- Costs and damage claimed (items and amounts, or “none”)
- Amount claimed
Common questions
- Who is liable for a package holiday from Liechtenstein that went wrong, in a complaint in German?
- The organiser, for every service in the package, even where a hotel or airline it booked was at fault (Art. 12 Abs. 1 PRG). It owes a price reduction for the time things were wrong and compensation for the damage, for lost enjoyment of the holiday only where the problem was significant (Art. 13 PRG). Where the problem was an unconnected third party's unforeseeable doing or unavoidable and extraordinary, the compensation falls away but the price reduction does not; where it was your own doing, neither is owed.
- Must problems be reported during the trip, for a package complaint in German in Liechtenstein?
- Yes. Tell the organiser without undue delay while you are away (Art. 12 Abs. 2 PRG); a report to the travel agent you booked through counts too (Art. 14 PRG). Not reporting can count against you as contributory fault (Art. 13 Abs. 2 PRG). Keep photos, receipts and messages.
- How long does a traveller in Liechtenstein have for a package complaint in German?
- The law sets a limit, and an agreement shortening it below two years is void (Art. 13 Abs. 6 PRG), so write soon after you are home. If the organiser is established in Liechtenstein and does not settle, the Office of Economic Affairs (Amt für Volkswirtschaft) settles the dispute free of charge. Organisers must secure refunds and repatriation in case of insolvency (Art. 20 PRG).
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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