Complaint to a package holiday organiser (Cyprus)
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This document is in Greek
The PDF you download is in Greek — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
A traveller's written claim against the organiser of a package holiday bought in Cyprus when the services were not as agreed: the hotel, flights, transfers or excursions. It relies on Law 186(I)/2017, under which the organiser answers for every service in the package, records the failures and when they were reported on the spot, and asks for a price reduction, compensation and the traveller's own costs, before the Consumer Protection Service.
What you fill in
The details the document asks for.
- City
- Date
- Customer
- Customer's address
- Tour organiser (travel agency)
- Tour organiser's address
- Contract number
- Trip (country, resort, hotel)
- Travelling from
- Travelling until
- Price
- Travellers covered by the complaint
- Failures to perform and the days they occurred
- When and to whom the failures were reported on the spot
- Amount of the reduction
- Compensation
- Expenses
- Total amount
- Amount in words
- IBAN
- Attachments
- Phone
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- Who is responsible in Cyprus when a package holiday hotel is not as agreed?
- The package organiser, under Law 186(I)/2017, for every service in the contract, even when the hotel or the airline is another business. Report the problem on the spot without undue delay, to the organiser's representative or helpline, ideally in writing, and take photographs. The organiser must put it right; failing to tell the organiser on the spot can be taken into account and reduce what you receive.
- What is a traveller in Cyprus entitled to when a package holiday goes wrong?
- An appropriate price reduction for the time the services did not match the contract, and compensation for the damage suffered, unless the organiser proves the failure was due to the traveller, to an unforeseeable third party or to unavoidable and extraordinary circumstances. If the organiser did not put it right within a reasonable period set by the traveller, the traveller can also claim the necessary costs of fixing it. Keep receipts for every cost.
- Where does a traveller in Cyprus turn if the organiser ignores the complaint?
- To the Consumer Protection Service, which is responsible for package travel, through its online form or the 1429 line. If the organiser is established in another EU country, the European Consumer Centre Cyprus can help. Getting the money may need a claim in the District Court. Send the complaint as soon as you are back, by registered post or by hand against a signature, and keep proof.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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