Complaint to the Consumer Protection Service (Cyprus)
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This document is in Greek
The PDF you download is in Greek — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
A consumer's written complaint to the Consumer Protection Service of the Ministry of Energy, Commerce and Industry about a business that breached their rights: a misleading practice, an unfair term, a refusal to refund or repair. It sets out in order the business, the purchase, the problem, what was done to resolve it and what is asked, and lists the attachments. It goes with the Service's complaint form, online or on paper.
What you fill in
The details the document asks for.
- City
- Date
- Customer
- Customer's address
- Authority's address
- Trader
- Trader's address
- Product
- Date of purchase
- Amount claimed
- What the complaint is about
- Complaint history
- Requested outcome
- Attachments
- Phone
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- How do you complain to the Consumer Protection Service in Cyprus?
- The Service takes complaints through the online form on its website, or on its own complaint form, filled in and signed, sent by post to the Ministry of Energy, Commerce and Industry, 1421 Nicosia, or by email, scanned with your signature. It also takes complaints on the free Consumer Line, 1429. Fill in the form and attach this letter, which sets the case out in order. First, though, complain in writing to the business itself, and attach that correspondence too.
- Can the Consumer Protection Service in Cyprus make a business pay a refund?
- The Service examines whether the business broke consumer protection law and can take measures against it, but it is not a court. Its involvement may help settle the dispute; if not, a refund or compensation may have to be claimed in the District Court or before an alternative dispute resolution body. For purchases from a business in another EU country, the European Consumer Centre Cyprus can help.
- What should be attached to a complaint to the Consumer Protection Service in Cyprus?
- Whatever proves the purchase and the problem: the receipt or invoice, the contract or terms of sale, the letter you sent the business with proof of sending, every reply, photographs, and adverts or screenshots. For electricity, telecoms and banks there are specialist bodies, CERA, OCECPR and the Financial Ombudsman, which are often the right route after the business itself.
How you can sign this document
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