Application for conciliation at the Verbraucherschlichtung Austria or the Internet Ombudsstelle (Austria)
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This document is in German
The PDF you download is in German — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
Both conciliation bodies offer their own free online form. This document is your written application — to send, or as ready text to paste into the form: the trader, the contract, the facts, your earlier complaint and the answer, what you ask for and the amount, with the declarations a conciliation body needs. The Internet Ombudsstelle handles contracts made online, the Verbraucherschlichtung Austria all other consumer contracts. Free; taking part is voluntary for the trader (Austria's Alternative Dispute Resolution Act, AStG). In German.
What you fill in
The details the document asks for.
- Applicant
- Applicant's address
- Consumer conciliation body
- Conciliation body's address
- City
- Date
- Trader
- Contract number
- Trader's address
- Date of the contract
- Phone
- Description of the problem
- Date of the complaint
- The company's answer to your complaint
- Requested outcome
- Amount claimed
- Attachments
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- Is this document needed when the Verbraucherschlichtung Austria has its own online form?
- Not necessarily. The Verbraucherschlichtung Austria and the Internet Ombudsstelle take applications through their free online forms. This document sets your case out in advance: the trader, the contract, the facts, your complaint and the answer, what you ask for, the amount and the declarations needed. You can paste its sections into the form and upload the enclosures, or send the signed application to the address the body gives on its website.
- When is the Internet Ombudsstelle in Austria the right body, and when the Verbraucherschlichtung Austria?
- The Internet Ombudsstelle settles disputes from contracts made online, such as a purchase in a web shop. The Verbraucherschlichtung Austria is the residual body for every consumer contract that no sector body covers — energy goes to E-Control, phone and internet to the RTR, travel by air, rail or bus to the apf, banks to their joint conciliation body. Both are free for consumers.
- Must a trader in Austria take part in consumer conciliation?
- Not at the Verbraucherschlichtung Austria or the Internet Ombudsstelle: taking part is voluntary, and a proposed solution binds only if both sides accept it. It is different for electricity and gas (E-Control) and for airlines (apf), which must take part. If the trader refuses, the way to court remains open. The EU online dispute resolution platform has not existed since 20 July 2025.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.
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