Complaint about a faulty product (Cyprus)
Published byDocMuse
This document is in Greek
The PDF you download is in Greek — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
A Cypriot consumer's written notice asking the seller to repair or replace, free of charge, a product that has broken or is not as agreed. It relies on the two-year legal guarantee of Law 154(I)/2021, which binds the seller rather than the manufacturer, describes the fault and when it was found, asks for a receipt when the product is handed in and requires the remedy within the 25 days the Law allows, reserving a price reduction or ending the sale.
What you fill in
The details the document asks for.
- City
- Date
- Customer
- Customer's address
- Seller
- Seller's address
- Product
- Date of purchase
- Date the goods were received
- Price
- Payment document
- Date discovered
- Description of the problem
- Repair or replacement
- Attachments
- Phone
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- How long does the legal guarantee on a faulty product last in Cyprus?
- Two years from delivery, under Law 154(I)/2021, which transposes Directive (EU) 2019/771. The legal guarantee covers every product a consumer buys from a business, and it binds the seller; for second-hand goods a shorter period may be agreed, but not under one year. A fault that appears within one year of delivery is presumed to have existed at delivery, so it is for the seller to prove otherwise; after the first year, it is for the consumer to prove. Tell the seller as soon as you find the fault.
- Can a seller in Cyprus send you to the manufacturer for a faulty product?
- No. The two-year legal guarantee is owed by the seller, and the consumer deals with the seller even when the product also has a manufacturer's warranty. A commercial warranty is extra: it may give more, but it does not cut down the rights the law gives. If the seller insists on sending you elsewhere, ask for that in writing and keep the answer; it is evidence for the next step.
- What happens if a seller in Cyprus does not repair or replace the product?
- If the repair or replacement is not done within a reasonable time, which Law 154(I)/2021 sets at no more than 25 days from when the seller was told of the fault, if the seller refuses, or if the fault comes back, the consumer can ask for a price reduction or end the sale and get the money back. DocMuse's refund demand after a failed repair is written for that step. Send the complaint by registered post or by hand against a signature, and keep proof.
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