Notice of faulty goods demanding repair or replacement (Greece)
Published byDocMuse
This document is in Greek
The PDF you download is in Greek — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
The notice by which a buyer in Greece tells the seller that goods are faulty or do not conform to the contract and asks for repair or replacement, under arts. 543 and 544 of the Greek Civil Code as rewritten by Law 4967/2022. It sets out the goods, the purchase and the problem, and reminds the seller that the remedy is free, within a reasonable time and without significant inconvenience — Greek law sets no number of days — that a fault appearing within a year is presumed to have existed at delivery, and that the buyer's rights for movables lapse after two years.
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- How many days does a seller in Greece have to repair or replace faulty goods?
- The Greek Civil Code sets no number of days. Since Law 4967/2022, art. 544 requires the remedy within a reasonable time, without significant inconvenience to the buyer and at no cost to them. If the seller does not put it right fully and properly, the way opens to a price reduction or to ending the sale (art. 545). The same applies at once, with no repair first, if the fault showed within 30 days of delivery and the seller was told without undue delay.
- Who has to prove the fault existed when goods were delivered in Greece?
- For a lack of conformity that appears within a year of delivery, the law presumes it already existed at delivery (art. 541 of the Greek Civil Code), so the seller must prove otherwise. After the first year the buyer proves it, often with a technician's report. The buyer's rights for movables lapse two years after delivery (arts. 554 and 555), and a letter does not stop that clock, so the notice goes out as soon as the problem shows.
- Can a shop in Greece send the buyer to the manufacturer or its warranty service?
- No. The seller is the one liable to the buyer for a lack of conformity, and must put it right at its own cost — postage, labour and materials. The manufacturer's commercial guarantee comes on top: the buyer may use it, but does not lose the rights the Greek Civil Code gives against the seller.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
DocMuse sells documents, not legal advice. Acceptance always depends on the recipient's rules and your local law.