Flight delay or cancellation compensation demand (Cyprus)
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This document is in Greek
The PDF you download is in Greek — that is the language it has to be filed in, so it is not translated. Everything on this page is here to tell you what it says.
A passenger's written demand to an airline for the compensation of Regulation (EC) 261/2004, €250, €400 or €600 depending on distance, when a flight from Cyprus, or to Cyprus with a European airline, arrived three hours or more late, was cancelled without timely notice, or the passenger was denied boarding. It also claims meals, hotel or transport costs, asks for cash rather than vouchers, and warns of a complaint to the Department of Civil Aviation.
What you fill in
The details the document asks for.
- City
- Date
- Passenger
- Passenger's address
- Airline
- Airline's address
- Flight number
- Date of the flight
- Departure airport
- Destination airport
- Booking reference
- Scheduled arrival (date and time)
- Actual arrival (date and time)
- What happened to the flight
- Description of the problem
- Compensation per person (250, 400 or 600)
- Other passengers on the same booking
- Expenses
- Total amount
- Amount in words
- IBAN
- Attachments
- Phone
Preview
This document is produced for you. Your answers are typed into it and the finished PDF is yours to keep.
Common questions
- How much compensation is due for a delayed flight from Cyprus?
- Under Regulation (EC) 261/2004, €250 for flights up to 1,500 km, €400 for flights within the EU over 1,500 km and for other flights up to 3,500 km, and €600 for longer ones. A flight from Larnaca to Athens usually gives €250, to London €400. Compensation is due for arriving three hours or more late and for a cancellation without timely notice, unless the airline proves extraordinary circumstances.
- Where do you complain in Cyprus if an airline will not pay compensation?
- First to the airline itself, with this demand. If it does not answer or refuses, for flights from Cypriot airports the Department of Civil Aviation is responsible as the national enforcement body for Regulation 261/2004. It examines the complaint, but getting the money may need a court; for cross-border claims up to €5,000 there is the European Small Claims Procedure, and the European Consumer Centre Cyprus helps with airlines from other countries.
- Can an airline give a passenger from Cyprus a voucher instead of money?
- Only if the passenger agrees in writing. Regulation 261/2004 says compensation is paid in money, by transfer or cheque, and travel vouchers are allowed only with the passenger's signed agreement. That is why this demand expressly asks for money and gives an IBAN. Separately from compensation, a cancellation gives you a refund or rerouting, and a long delay gives you care: meals, communication and, if needed, a hotel.
How you can sign this document
- Print it and sign by hand. The signature lines in the document are left blank on purpose — sign on them in ink.
- Sign it yourself with a qualified electronic signature. If you already hold a QES — Evrotrust, B-Trust, StampIT, ZealiD or any qualified provider on the EU Trusted List, on a card, a USB token, in a mobile app or in the cloud — our signing guide explains step by step how to sign this exact file without invalidating it. Step-by-step help, and a way to check it worked
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