Withdrawal from an online or off-premises purchase (Liechtenstein)

When to use this document

• ·You ordered something online from Liechtenstein and changed your mind after it arrived.
• ·A salesperson visited your home in Liechtenstein and you regret what you signed.
• ·You booked a service by phone and want to cancel it before it starts.
• ·The online shop ignores your return and has not given your money back.

What you fill in

The details the document asks for.

• ·Sender
• ·Sender's address
• ·Trader
• ·Trader's postal address
• ·City
• ·Date
• ·Order number
• ·Date of the order
• ·Date the goods were received
• ·Goods or services withdrawn from

Related documents

• Withdrawal from an online or off-premises purchase, in German (Liechtenstein)

  For consumers in Liechtenstein who bought online, by phone or away from the trader's premises and have changed their mind: a notice in German withdrawing from the contract within 14 days, with no reason given (Art. 12 of the Distance and Off-Premises Contracts Act, FAGG), and asking for a refund within 14 days (Art. 15 FAGG). The statutory model withdrawal form and the trader's own online form do the same job free. Send it by registered post and keep the receipt.

• Notice cancelling a subscription or contract, in German (Liechtenstein)

  Notice ending a running contract as a customer in Liechtenstein: a gym, magazine, streaming service, membership or other subscription, to the next possible date, asking for written confirmation and no further debits. For consumers, contracts for recurring deliveries follow Art. 20 of the Consumer Protection Act (KSchG); otherwise the contract decides, and a provider may not require a stricter form than a signed letter. In German, to print, sign and send by registered post.

• Notice cancelling a subscription or contract (Liechtenstein)

  An English notice ending a running contract with a provider in Liechtenstein — a gym, magazine, streaming service, membership or other subscription — to the next possible date, asking for written confirmation and no further debits. A consumer's contract for recurring deliveries follows Art. 20 of the Consumer Protection Act (KSchG); otherwise the contract decides, and a stricter form than a signed letter cannot be required. Print, sign and send by registered post.

• Chargeback request to your card issuer (Liechtenstein)

  For someone in Liechtenstein who paid by debit or credit card and did not get what they paid for — goods never delivered, faulty or not as described, a refund never paid, a payment taken twice — and could not settle it with the trader. The letter asks the card provider to raise a chargeback under the card scheme's rules and to answer in writing. Many providers have a free online dispute form that does the same job; ask the trader first.

• Chargeback request to your card issuer, in German (Liechtenstein)

  For card holders in Liechtenstein who paid by debit or credit card and did not get what they paid for — goods never delivered, faulty, a refund not paid, a payment taken twice — and could not settle it with the trader: a letter in German asking the card issuer to raise a chargeback under the card scheme's rules and to answer in writing. Many issuers have a free online dispute form; ask the trader first.

• Package holiday complaint (Liechtenstein)

  For a traveller whose package holiday — transport and accommodation, or other travel services, sold together — was not as booked. The letter tells the organiser that it is responsible for every service in the package under Art. 12(1) of the Package Travel Act (PRG), and claims a price reduction and compensation, with a total and 14 days to reply. The Office of Economic Affairs (Amt für Volkswirtschaft) settles, free of charge, disputes between consumers and traders established in Liechtenstein that no other conciliation body handles (Art. 1 Abs. 1, Art. 4 Abs. 3 and Art. 12 AStG). Send it by registered post and keep the receipt.